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The latest way to improve how call centre employees deal with tricky customers has the problem upside down
Legislators want online gambling to help plug their budgets but a spike in addiction could lead to a backlash
Despite Covid, the European Union is in better shape politically than the US or UK
High-minded matriarch of British liberal politics, and one-time Financial Times journalist, who helped found new party
Despite Deliveroo’s disappointing IPO, investors are pouring money into ‘dark store’ disrupters
Some corporate leaders are more enlightened than Republicans
What proved lethal in preventing the spread of Covid-19 is now helping power the vaccine rollout
Conflict is impoverishing the region and destroying decades of donor-funded projects
Fossil-fuel producers’ lack of transparency is hampering our chances of halting global warming
Meddling with the Kingdom’s stability should be a red line
The Japanese brewer’s hasty retreat from the country stirs debate over corporate responsibility
Reshoring makes sense for some industries as competition rises between the US and China
A focus on the in-store ‘treasure hunt’ has served the sector well
A strategic partnership deal will raise alarm in Washington
Pressure is increasing on creditors to help avoid debt traps
‘If the line between snark and cruelty was always blurry, it is now starting to feel nonexistent’
Moscow’s increasingly bellicose rhetoric adds to speculation about possible Russian intervention
Digital infrastructure Reits have high valuations, but serve a sector with accelerating demand
Rise in competition from China has cut back EM investor interest in the region
Cyber security IPO looks to be a different type of tech listing despite concerns over Mike Lynch
Germany’s biggest lender outperforms rivals and is no longer ‘sick bank of Europe’
Tech group’s interest makes sense but such bets could draw scrutiny from competition authorities
More disposals will be needed to strengthen balance sheet of UK mall owner
Richard Murphy of Tax Justice argues Biden’s tax plan needs robust country-by-country reporting if it’s to stop international tax arbitrage.
Ecommerce group will have to continue working hard to remain in Beijing’s good books
Hopes for a strong recovery in EM currencies persist — just about
The merger is unlikely to boost returns for long-suffering telecoms investors
Former treasury secretary criticises the scale of Biden’s fiscal policy and warns it could lead to overheating and wasted resources
Your questions for our expert — and readers’ advice
How should employees and society respond to smart robots in the workplace?
Alabama warehouse vote resonated beyond one facility or company
Digitisation will transform developing countries even as globalisation contracts
Accord on operation of Brexit protocol could aid restoration of trust
Ethical and sustainability goals need a clear, unified compass to avoid bad outcomes
The conversion by the IMF and World Bank to support the activist state would put Saul of Tarsus to shame
Multinational seeks to challenge ‘narrow beauty ideals’ in packaging and advertising
Legislative bodies still have too many men and too few of the HR systems taken for granted in corporate life
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