Watches & Jewellery

Brands are turning to artificial intelligence to win clients and answer their questions. Plus: an interview with Louis Vuitton’s CEO, Mr Porter’s struggle to court watchmakers, and how Germany got its gold bullion back

It can service customers and harvest their data

Michael Burke is LVMH’s turnaround specialist and is close to Bernard Arnault

Bamford Watch Department founder customises wristwear for others

Inspired by Lamborghini’s £270,000 supercar, which has a top speed of 217mph

The site faced stiff resistance from brands when it first courted them

The Victoria and Albert Museum makes £1m a year from selling gems

More from this Special Report

News in brief: Paul Newman Rolex makes record price; Eberhard leaves Baselworld

It was kept abroad to escape the Soviet Union. But then Germany decided to bring it home

The US’s etiquette doyenne likes micromosaic glass, which reminds her of Venice

CEO Sean Gilbertson speaks after poor results and a bruising takeover battle

Museum shows have proliferated in the past decade

News in brief: Bulgari’s omnichannel concept; Donnersmarck Diamonds at Sotheby’s