Nasty leaders can be successful — if they don’t cross the line

How to make flights easier in an age of on-board austerity

Business has been transformed but its hard-won excellence is under threat

Showing critics that you have understood their objections improves your standing

British Airways, KPMG and Lib Dems employ the ‘comma splice’

The choice of which foreign language to speak is politically and emotionally fraught

Hotels and restaurants face staffing and skills crisis without flow of EU workers

Prime minister’s policy on overseas students puts a UK export industry at risk

Organisations need staff who question bosses’ orders

Brands’ boycotts hit corporations in places consumer activism cannot reach

Bad command of aviation lingua franca causes in-flight misunderstandings everywhere

Social media and short messages do not protect us from misunderstandings

Companies will struggle to recruit enough linguists following Brexit

There is no reason to include those arriving to study in the migration target

They must accept that their business’s ethos may not survive a takeover

Acquirers who do not engage all stakeholders are seen as barbarians at the gate

A remuneration system that has long produced the wrong answers needs basic reform

Employing diverse groups of people can also boost the bottom line

Why did Londoners brave the recent chaos to try to clock in at 9am?

All leaders risk missing problems that should be plain to see

To improve debate we must admit our own biases and doggedly seek out the facts

How bosses have resisted proposals aimed at slowing the upward movement in their pay