The not very joined-up process of getting my Kindle back

Many employees do not want any publicity about their cases

The debate about levying extra charges conveys the sense that visitors are a nuisance

Getting the team together has a point if the question is: ‘What do we need to do this week?’

Not only environmentally friendly, it is usually easier to work on and more comfortable

People search for the evidence that supports their case and dismiss whatever does not

Research shows children do better in a multilingual environment than total immersion

In the joyless business of flying, airline staff are our allies, not our enemies

Has social media made consumer campaigns more effective?

Turning nouns into verbs is as much a British as American habit

‘I’ve decided to stop worrying about winning a BA gold card. What does it get you? A different lounge to silver, but just as packed’

Political issues have become too overwhelming for corporate leaders to ignore

I had never before heard a business boss tell a proportion of some of his investors to get lost

Travel teaches us about the wider world but also about our home country

Governments and companies need to work out how to manage multilingual staff

Universities receive all the attention in the UK, while vocational teaching languishes

Government websites offer little useful advice, so who should travellers turn to?

Business has finally taken a position, but they are not democratically accountable

Supermarket chain scored a social media hit when its spot was ‘banned’ from television

Forget phones — reading a book is the best way to fully immerse yourself in a destination

Alertness to danger is what prevents companies from failing

Overriding gagging orders are not always in employees’ interests

Let’s see low-tech shower taps — and one high-tech aircraft-inspired feature

To thrive in a chaotic time, executives need a grasp of geopolitical forces

It’s not just the easy transport that makes the airport in east London so likeable