Lessons in employee trust from the NHS

Staff know how to lift performance and cut costs, and managers should allow them to do so

Yellow cabs on Broadway in Times Square, New York City.Sept 4, 2010. Credit line (HTML Code): © Sean Pavone | Dreamstime.com Title: Broadway and 42nd Street Intersection

Three ways we could love New York more

Dear Big Apple, your hotels, breakfast and subway let you down. Affectionately, a friend

English deficit worse than digital divide

When companies designate English their official language the corporate hierarchy is reordered

Diversify to help trim political risk

Experts advise companies to set up in different regions and to take out insurance if possible

Davos elite misjudges fame and legitimacy

People do not even trust the company they know best: the one they work for

Taking down Rhodes statue would be futile

Removal would suggest that Oriel College thinks it can pretend it is not linked to its benefactor

Review: ‘The Confidence Game’

How Madoff and other con artists can fool anyone

Bankers still need a ‘bashing’

Regulators’ failure always to fulfil their role means others must pile on the pressure

British Airways tailfins

The Heathrow delay is worse than gutless

Calling in outside experts is a common ploy in business but the UK government missed its chance

Retirement is good for you

Many people fear the effects of quitting work too early but their worries are misplaced

Review: ‘Crash Bank Wallop’ by Paul Moore

The tortured triumph of the HBOS whistleblower

Terror on tourism hits poor states worst

Richer nations recover faster from terrorism

Emoji, Brexit and my words of the year

New and efficient verbs are being created from nouns

Not all jobs need a degree

Some people thrive in a classroom but others learn by doing

Jet lag is just part of travelling life

We have to accept that our bodies are not equipped for rapid transportation across time zones

Business will shrug off our loss of trust

The pace of online comment and criticism means the memory of misdeeds quickly fades

Magaluf tests the limits of rebranding

In tourism, the market you target first is often the one you are stuck with

What to do when employees turn on you

First step: break out of that self-reaffirming group at the top and delve into the organisation

How to avoid ‘Homeland’ translation traps

Mishap after US television producers failed to make checks highlights necessity of precautions

Lord Bilimoria: UK should be more open

The Indian-born peer is exasperated by official policy on foreigners studying and working in the UK

ABOUT MICHAEL

Michael Skapinker Michael Skapinker is an FT associate editor. His column on Business and Society appears on Thursdays. Born in South Africa, he began his journalistic career in Greece. He joined the FT in London in 1986 and has held many positions, including FT Weekend editor, FT Special Reports editor and management editor.

He received the Work Foundation Members’ Award for his contribution to the understanding of working life in 2003, was named WorkWorld Media Awards Columnist of the Year in 2008 and Business Commentator of the Year at the 2012 Editorial Intelligence Comment Awards.

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