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From virtual assistants embedded in messaging services to apps that can be ‘streamed’ instantly, technologies are emerging that offer different ways to avoid downloading apps

Developers look beyond the app

Competition is forcing companies to skip the download stage

Augmented and virtual reality face hurdles

High prices and a lack of awareness by executives could hamper success

Subway that never stops needs urgent overhaul

Improvements to New York’s ageing metro technology face challenges

Darth Vader leads the Stormtroopers down the red carpet at the European Premiere of "Star Wars: The Force Awakens" in Leicester Square on December 16, 2015 in London, England
©Dave Benett/WireImage

Flexible cinema seat pricing may be a force to be reckoned with

Venues turn to websites and apps to help maximise ticket sales

Inside Tech

We have been waiting for 60 years — has it finally arrived, asks Maija Palmer
Maija Palmer reports on the logistical challenges retailers face to appeal to more consumers

Hacker: maddeningly imprecise term that is loaded with menace

What does it actually mean to be one?

Smallholders turn to message service to share farming advice

Basic mobiles help growers around the globe to swap information

Hike Messenger CEO and founder Kavin Mittal, son of telecom czar Sunil Bharti Mittal, addresses a press conference at the launch of "Hike Direct" on October 8, 2015 in New Delhi, India
©Hindustan Times

Hike app aims to disrupt data providers

Phone pairing offers a way to cut costs

Repairing broken pipes in a digital world

Who will pay for damages in an interconnected world?

DECEMBER 2015

Tech firms have high hopes for new year

Untried products and shifting markets will dominate in 2016

Lending revolution pressures banks

Investment in the fintech sector is likely to increase over the coming year

HIGHLIGHTS FROM ACROSS THE FT

This Oct. 20, 2015 photo shows the Google logo outside the company's headquarters in Mountain View, Calif. Alphabet Inc., parent company of Google, reports quarterly financial results Thursday, Oct. 22, 2015. (AP Photo/Marcio Jose Sanchez, FIle) ©AP

SNP call for Brussels’ probe into latest deal and ‘state aid’ could drag antitrust chief into row

Wechatt ©FT Montage/Bloomberg

Rival messenging service WeChat set to take on WhatsApp in growing market

Battle to win the eyeballs of early adopters

Companies prepare for the arrival of virtual technology

US elections may spur cyber attacks

Hackers see new technologies as likely revenue streams

Executives seek excitement in latest plans for smartphones

Marketing campaigns not enough to entice buyers

Welcome to the house of the future

We have been waiting for 60 years, has it arrived?

Europe’s start-ups attract investment

Cutting-edge companies to look out for in 2016

IT and the customer experience

Retail’s third phase of digital evolution

Making emotional connections with customers is the way forward

Online and real shops merge

Efficient multichannel service is the future

Logistics of online shopping still a mess

Unwanted ovulation kit led to an unexpected delivery, but most retail mistakes do not end so happily

Good customer service boosts online sales

Technology alone will not help if attitude to customer problems is wrong

Delivery charges cost online stores dear

UK supermarkets may be losing up to £300m a year carrying goods to customers’ doors

Ecommerce investment in India booms

Smartphones likely to lift India’s online population above 500m in next few years

Epayments a guide to alternatives to cash

Money has been popular for more than two millennia, will digital technology finally replace it?

High-tech banking

Start-up threat to creaking banks

Lenders are alarmed by inroads being made into their territory

Developed world wary of mobile payments

Financial services applications need to evolve further to gain wider acceptance

Start-ups aiming at banks’ income streams

A look at some newcomers threatening banks’ old hunting grounds

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