Sorry, the video you're looking for is unavailable
BOB ECKERT on the toy recall, China and safety
Part 1: Bob Eckert, chairman and chief executive of Mattel, speaks with US Managing Editor Chrystia Freeland from the FT's New York offices. Last summer, he faced his biggest test as a CEO when Mattel recalled almost 20m toys made in China on safety concerns. Mr Eckert discusses the importance of apologising to consumers and the increasing costs of China.