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Millennials are not buying into the idea of the perfect brand — perfection is passé
Improvements in revenue per seat suggest recovery from 2016 price war
S&P 500 energy index stocks under pressure as oil prices decline
United’s Oscar Munoz grilled in Congress on violent removal of David Dao from flight
Confidential payout to Dao follows policy changes and $10,000 overbooking offer
Airline acts to repair its reputation after violent removal of passenger
Airlines just need to give staff scope to tackle customer crises, writes Andrew Hill
Airline group takes steps over customer abuse incident ahead of hearing
When companies fall into dishonour, customers tend to be pragmatic
A high street retailer could have a wonderful culture and still get eaten by Amazon
Munoz says too early to assess whether backlash will hurt bookings in US or China
International Edition