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Regulator’s inquiry into catering at train stations exposes lack of competition within £700mn-a-year market
Office of Rail and Road calls on infrastructure owner Network Rail to address ‘limited progress’ on non-compliance
Passenger complaints against Transpennine Express double in last quarter triggering calls for urgent intervention
Passenger dissatisfaction remained much higher than at other operators
Railway criticised for ‘persistent and prolonged failures’ in informing passengers
Rail industry feels squeeze after costs, upgrade delays and strikes hit hard
Operators told to keep existing schedules over fears of repeat of chaos
Decision follows disastrous introduction of new schedule in May
Badly affected line Northern sees complaints rise 63%
DfT advised against talking to media over timetable compensation
Government said frequent passengers should have insurance in place in case of disruption
Overcrowding increased on one of the worst-affected lines, regulator reveals
Train punctuality falls — but few passengers successfully claim for delays
Transport secretary seeks to switch inflation measures on pay and fares
Delays and cancellations were widespread when new timetable was introduced in May
Office of Rail and Road urges tighter control of timetabling after recent debacle
UK group aims to offer passengers services to Bordeaux, Geneva and Frankfurt
Dispute could spread to other regions as union stands by its position
Huge variety of signalling and operating systems make human role crucial
Dispute centres on closure of train doors and changing role of guards
Britain’s rail regulator criticises complicated compensation rules
CMA watchdog urges increased ‘open-access’ services or scrapping franchise system
Capital’s transport authority given responsibility to ensure better services on the network
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