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Brutal second wave forces companies to provide care for staff as healthcare system teeters
Streamlining of systems can deliver considerable benefits
Saturated US and European markets struggle with low growth
The percption of reviews hampers the process
Businesses poised for leap of faith
The merger will not give the combined group the scale to compete with larger rivals
Vineet Nayar of HCL Technologies developed a strategy credited with transforming the business
James Crabtree charts the shift from call centres to value-added services
When on holiday, no one can get me’
Awards encourage innovation and collaboration
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