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‘Whatever you do don’t badmouth your predecessor’
‘You need to be prepared for a level of ambiguity’
‘Don’t settle scores and don’t rubbish the organisation’
‘If you treat people like children they’ll act like children’
‘Psychopaths in suits wouldn’t give it a second thought’
‘Decide what you are good at, what you will be judged on’
‘My office is my bag and it’s irrelevant where I am’
‘By raising the issue, you will create conflict’
‘Dress for the next level and invest in a good jacket’
‘The real driver of performance is attitude’
‘What you really need is more time for reflection’
Get through dull parts of your job with treats, willpower and other devices, writes Rhymer Rigby
‘Do not be the parent. Rather, be an adult’
‘Be clear what it is that you bring to the table’
‘Career ladders have become climbing frames’
‘If you are going to run off to the toilet in tears . . . ’
‘To a degree, lead people in the way they want to be led’
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