Vodafone to raise prices for out of contract customers

Listen to this article


Vodafone has raised its contract prices for customers that are out of contract only two weeks after it abolished roaming charges to 40 countries.
The new price hike, which takes effect in June, is in addition to the inflation-linked 3.2 per cent rise in its pay-monthly charges that was revealed in March and is expected hit hundreds of thousands of its UK consumers by as much as £3.50 a month.

It also comes against a backdrop of Vodafone’s customer service struggles that enraged some consumers and triggered a hefty fine from Ofcom last October.

Texts sent to customers warned them of the unexpected price ‘adjustment’ alongside the new ‘roam-free’ packages although a Vodafone spokesman said that was coincidental.

“There is absolutely no link between the price adjustment for some out of contract Pay Monthly customers and our new roaming offers,” he said.

Copyright The Financial Times Limited 2017. All rights reserved. You may share using our article tools. Please don't copy articles from FT.com and redistribute by email or post to the web.