Sir, Diane Coyle, in “ Algorithms can deliver public services, too” (December 19), suggests that “smart” platforms might assist in the delivery of social care for an ageing population. In effect, such a system is already in place.
Domiciliary care workers work via smartphones to receive work schedules and also amendments to these. In addition, a substantial proportion of them are employed on zero-hours contracts.
This sounds more like “Uberisation” and less like the rather more consumer- and provider-friendly use of new technology that my understanding of the work of Professor Richard Thaler implies.
Bernard H Casey
Social Economic Research,
London, UK, and Frankfurt, Germany
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