How to be a new manager

It can be daunting to be put in charge of other people for the first time.

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© Aude Van Ryn

Business school lecturer Eve Poole on why behaviour matters — and what her pearls tell us

Listen to your team but be clear-headed about having to call people out over a problem

Elevation to management means gossip and complaints about the organisation are over

In business, they are the team captains on the field

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