Flying for business is meant to be pleasant and your flight is likely to be better if you can stay on the good side of cabin crew. Liz & Julie*, stewardesses and authors of You F’Coffee Sir?!! The Real Air Hostesses’ Handbook, offer some tips on how not to be a problem passenger.
Are cabin crew really better disposed towards business flyers?
“Club is the nicest place to work and we strive to keep it that way,” says Liz. It is, she adds, in the crew’s interests for business passengers to have a good flight.
It is not always your hostesses’ fault.
“The things passengers often get angry about are often those the crew can do little or nothing about,” says Julie – such as ash clouds and lost luggage. Don’t rant at cabin crew because you’re frustrated.
Try not to order in the middle of meal service.
Serving food in the air is like a finely tuned machine. “If we can get the service really flowing, it can run as smooth as silk,” says Julie. “If it goes out of kilter with little problems, interruptions and annoyances, it can look a mess and take ages. Please bear this mind when making requests in the middle of service …Give us a moment while we’re really busy and let us do things well.”
Be mindful of your fellow passengers.
“If you are travelling in a group and things get high spirited, please don’t get huffy/bolshy/rowdy when we ask you politely to quieten down a touch for the benefit of the other passengers,” says Liz. “They won’t tell you themselves, they will come to us – often angry, always resentful – and demand we sort it out.”
Crew need time too.
If you visit the galley at 2am and the crew are sitting on metal storage cannisters trying to grab five minutes to eat, ask yourself if they really want an inane conversation with a man in socks. “It’s a real pain in the arse and not just because of the metal boxes,” says Julie.
*Liz and Julie are pseudonyms
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