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Facebook will hire 3,000 more moderators to take down inappropriate content such as videos of murders, increasing its community operations team by two-thirds to see off criticism that it is not doing enough to protect users on the platform.
Mark Zuckerberg, Facebook’s founder and chief executive, said the company will add the new staff over the next year to speed up the reviewing process of the millions of reports it gets every week. He did not say how much this would cost.
Facebook has been accused of being too slow to take down videos such as recent posts showing a murder in Cleveland, Ohio, and the killing of a baby in Thailand. In the Ohio case, it took two hours from when the video was reported by a user until Facebook took it down.
“Over the last few weeks, we’ve seen people hurting themselves and others on Facebook — either live or in video posted later. It’s heartbreaking, and I’ve been reflecting on how we can do better for our community,” he said in a Facebook post.
“If we’re going to build a safe community, we need to respond quickly. We’re working to make these videos easier to report so we can take the right action sooner — whether that’s responding quickly when someone needs help or taking a post down.”