Yorkshire Bank has become the latest financial institution to suffer from IT problems, leaving customers temporarily unable to receive or make some payments.
The company said it experienced “problems with the overnight processing of transactions”, meaning that account balances on September 2 may not have included salary credits or standing orders.
By early afternoon the bank said that overnight payments had been processed and that regular outgoing payments should be processed in due course.
“We are sorry, and if you have suffered any financial loss as a result of this, please contact us and we will help you with that,” the bank said in a statement on its website.
The company confirmed that the remainder of the transactions were completed in the afternoon.
The incident is not the first time the bank has suffered from computer and software glitches. In March 2012, Yorkshire Bank briefly experienced difficulties with debit card transactions.
In July 2010, a software change caused errors in the calculation of some customers’ mortgage repayments, resulting in a £21.2m shortfall across mortgage accounts at Yorkshire and its sister company Clydesdale Bank. The banks were subsequently fined £13m by the Financial Conduct Authority.
The bank is owned by National Australia Bank, which has closed some branches and ceased commercial property lending in an attempt to improve the financial performance of Yorkshire and Clydesdale. However, it has resisted pressure from some shareholders to sell its UK subsidiaries.
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