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It takes very little to turn customer relations disaster into triumph
Legislative programme offers preview of Conservatives’ next election manifesto
Rivals quickly step in to take advantage of still thriving demand
Incident causes oil spill and revives concerns about maritime security in the Gulf
Deal ensures capacity to transport up to 2,500 trucks full of medicines a week
Routes from Sydney to London and New York force Boeing and Airbus to push innovation
Carrier hails rise in domestic revenues and points to strong bookings for holiday season
US sanctions on Chinese shipowner contribute to fall in available vessels
But investors ask how much the airline would have made without disruption to rivals
Budget airline says it has benefited from strikes at rivals British Airways and Ryanair
Why France may have the right strategy on reducing emissions and flights
Organisations are misreading the way people respond to stress from technology
Joe Kraus says ‘a lot of disincentive’ to buying smaller rivals
Rail line could be shortened and trains run at slower speeds to save money
Steno Impero’s seizure by Iran sparked crisis over security of oil shipments in strait
Airline is taking a €137m hit from strikes that union says could be resolved for €5m
150,000 holidaymakers stranded abroad, while hundreds of thousands face uncertainty about future travel plans
Airline experienced major disruption during first pilots’ strike in its history
Take-off and landing assets likely to fuel bidding war as airlines seek extra capacity
Washington turns up pressure as it tries to shut off Tehran’s crude exports
UK government’s loan refusal under scrutiny after Berlin rescues group’s Condor airline
Failure of company behind London’s double-decker ‘Boris Bus’ leaves 1,200 workers redundant
Move threatens to disrupt business for US company in one of its most important markets
