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    1. August 10, 2016

      Abellio to run East Anglia train services

      Abellio, the overseas arm of the Netherlands’ national train operator, on Wednesday secured the right to run train...

    2. August 2, 2016

      The striking effects of Britain’s pay rise

      When the UK government forced up the minimum wage for over-25-year-olds this year, it did it with rhetorical gusto....

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    1. Technology Leaders

      Companies across the world must adapt to new digital technologies, or risk being overt...
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    1. July 29, 2016

      UK nuclear agency ‘manipulated’ £7bn clean-up contract

      Britain’s Nuclear Decommissioning Authority “manipulated” and “fudged” a tender process for a £7bn contract to clean up...

    2. July 24, 2016

      High court to rule on £7bn nuclear clean-up contract

      Britain’s Nuclear Decommissioning Authority is in the High Court this week for the final ruling in a long-running...

    3. July 7, 2016

      Serco and Home Office criticised over Yarl’s Wood failures

      The outsourcing company Serco failed to provide enough staff or training at Britain’s biggest immigration removal...

    4. July 4, 2016

      Capita names PwC veteran Ian Powell as new chairman

      Capita has named former PwC chairman and senior partner Ian Powell as its next chairman as the British outsourcing...

    5. June 20, 2016

      Sacrifice from Dido of TalkTalk presages more cyber regulation

      Dido, Queen of Carthage, expressed anguish by building a pyre and jumping on it. Her namesake Dido Harding, chief...

    6. June 20, 2016

      MoD set to privatise repatriation and burial of war casualties

      Repatriation and burial of war casualties and notification of next of kin are to be run by the private sector with the...

    7. June 2, 2016

      Banks increase outsourcing of IT jobs in attempt to cut costs

      When a bank’s technology fails, millions of customers know about it. High-profile system crashes in the UK have delayed...

    8. May 25, 2016

      International push boosts profits at Babcock

      A bulging pipeline of international work has propelled higher sales and profits at Babcock International, including...

    9. May 23, 2016

      Mitie blames referendum for delayed and cancelled projects

      Mitie, the UK outsourcing business, has doubled profits but warned that clients were delaying or cancelling projects...

    10. May 10, 2016

      Capita: back-office job

      Nothing appals a Capita shareholder like comparing it with Serco or G4S, two outsourcers that are bywords for...

    11. April 18, 2016

      Network Rail: no easy options

      Engineering work can make UK rail travel a miserable experience. A little worrying, then, that the government looks...

    12. March 7, 2016

      Lacklustre compliance on anti-slavery law

      When the UK’s Modern Slavery Act came into force last year, politicians hailed the new law as precedent-setting. It was...

    13. March 7, 2016

      Government ‘wasting billions on procurement’

      The British government is “wasting billions of pounds on procurement” because it does not know how much it spends on...

    14. February 16, 2016

      Rising refugee flows test Britain’s housing resources

      For one 32-year-old woman in charge of housing asylum seekers in the north of England, the pressure is excruciating....

    15. February 11, 2016

      Pensions spinout criticised over payments backlog

      A flagship government outsourcing deal involving millions of civil service pensions has resulted in chronic backlogs...

    16. January 14, 2016

      Serco pledges improvements at Yarl’s Wood detention centre

      Serco has pledged to improve conditions at the scandal-hit Yarl’s Wood immigration detention centre including hiring...

    17. January 8, 2016

      Police investigate G4S staff after mistreatment allegations

      Police in Kent are investigating the alleged mistreatment of inmates at a young offender centre near Rochester run by...

    18. January 7, 2016

      Calls grow for TfL to take charge of south London rail network

      South London’s suburban rail services should be devolved to Transport for London and run as part of London Overground,...

    19. December 31, 2015

      MPs attack NHS records scheme

      MPs delivered a scathing rebuke to IT services company Atos and the Department of Health for the continued failure to...

    20. December 23, 2015

      Outsourcers struggle with asylum contracts

      The government is on the brink of another outsourcing crisis over contracts to house asylum seekers. Serco, G4S, and...

    21. December 15, 2015

      Serco backtracks on unit disposals as it targets public sector

      Serco, the British outsourcing group, is hanging on to its environmental services and leisure operations to support its...

    22. December 9, 2015

      Carillion points to new orders amid concerns about finances

      Carillion, the most shorted stock in the market, dismissed concerns over the underlying financial health of the company...

    23. December 7, 2015

      Serco shares slide after profits warning

      Serco has warned that profits will almost halve next year after it sold its Indian call-centre business and lost key...

    24. December 1, 2015

      Watchdog tells outsourcers to be as ethical as public sector

      Companies delivering taxpayer-funded public services must abide by the same ethical standards as the public sector, the...

    25. November 23, 2015

      Mitie suffers healthcare losses as funding cuts bite

      The extent of Britain’s social care crisis was underscored on Monday when Mitie, one of the biggest providers of...

    26. November 13, 2015

      MPs attack ‘staggering’ lack of Kids Company scrutiny

      A “staggering” lack of scrutiny by “naive” civil servants allowed Kids Company to consume more than £40m of taxpayers’...

    27. November 2, 2015

      The UK’s DVLA becomes ‘digital by default’

      After two years on secondment in Swansea as chief technology officer at the UK’s Driver and Licensing Authority (DVLA),...

    28. October 29, 2015

      Where the state went wrong on Kids Company

      Ever since the collapse of Kids Company three months ago, many questions have been asked about the UK charity founded...

    29. October 26, 2015

      Civil servants shown ‘how to’ guide on UK outsourcing

      Civil servants are being offered an online tool aimed at helping them better manage contracts for outsourced public...

    30. October 21, 2015

      G4S looks to US for sales security

      In the dark recesses of the Pentagon, and at 100 US Marine bases in countries spanning Afghanistan to South Korea, G4S...

    31. October 11, 2015

      Ruby McGregor-Smith, Mitie CEO: Outsourcing’s prickly peer

      Twenty minutes into the interview and Ruby McGregor-Smith, the chief executive of Mitie, is irritated. “I’ve never...

    32. September 28, 2015

      NHS brings to a halt two years of ‘exuberant’ outsourcing growth

      The “exuberant” rise in National Health Service outsourcing in the two years to 2014 has come to an abrupt halt after a...

    33. September 28, 2015

      UK policy drives outsourcing groups overseas, CBI warns

      Companies capable of delivering the innovation required to transform UK public services will take their expertise...

    34. September 21, 2015

      Cuts jeopardise future of care homes, providers warn

      Social care providers have joined council leaders to warn of the “fragility” of the care home sector, suggesting their...

    35. September 18, 2015

      BT pledges to bring customer call centres back to UK

      BT has promised to provide British staff to answer more than four-fifths of calls after customers made clear they would...

    36. September 15, 2015

      Moves to oust G4S and Serco as tagging suppliers fail

      Attempts to replace G4S and Serco as suppliers of electronic monitoring tags after they were caught overcharging the...

    37. August 12, 2015

      Emerging markets and US drive rise in sales at G4S

      The loss of a botched electronic tagging contract held back revenue growth at G4S in the first half of the year, taking...

    38. August 11, 2015

      Loss of state contracts knocks Serco revenues

      The loss of government contracts hit revenues at Serco but there are signs the troubled outsourcer is stabilising after...

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