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    1. January 14, 2016

      Serco pledges improvements at Yarl’s Wood detention centre

      Serco has pledged to improve conditions at the scandal-hit Yarl’s Wood immigration detention centre including hiring...

    2. January 8, 2016

      Police investigate G4S staff after mistreatment allegations

      Police in Kent are investigating the alleged mistreatment of inmates at a young offender centre near Rochester run by...

    Special Reports

    1. Technology Leaders

      Companies across the world must adapt to new digital technologies, or risk being overt...
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    1. January 7, 2016

      Calls grow for TfL to take charge of south London rail network

      South London’s suburban rail services should be devolved to Transport for London and run as part of London Overground,...

    2. December 31, 2015

      MPs attack NHS records scheme

      MPs delivered a scathing rebuke to IT services company Atos and the Department of Health for the continued failure to...

    3. December 23, 2015

      Outsourcers struggle with asylum contracts

      The government is on the brink of another outsourcing crisis over contracts to house asylum seekers. Serco, G4S, and...

    4. December 15, 2015

      Serco backtracks on unit disposals as it targets public sector

      Serco, the British outsourcing group, is hanging on to its environmental services and leisure operations to support its...

    5. December 9, 2015

      Carillion points to new orders amid concerns about finances

      Carillion, the most shorted stock in the market, dismissed concerns over the underlying financial health of the company...

    6. December 7, 2015

      Serco shares slide after profits warning

      Serco has warned that profits will almost halve next year after it sold its Indian call-centre business and lost key...

    7. December 1, 2015

      Watchdog tells outsourcers to be as ethical as public sector

      Companies delivering taxpayer-funded public services must abide by the same ethical standards as the public sector, the...

    8. November 23, 2015

      Mitie suffers healthcare losses as funding cuts bite

      The extent of Britain’s social care crisis was underscored on Monday when Mitie, one of the biggest providers of...

    9. November 13, 2015

      MPs attack ‘staggering’ lack of Kids Company scrutiny

      A “staggering” lack of scrutiny by “naive” civil servants allowed Kids Company to consume more than £40m of taxpayers’...

    10. November 2, 2015

      The UK’s DVLA becomes ‘digital by default’

      After two years on secondment in Swansea as chief technology officer at the UK’s Driver and Licensing Authority (DVLA),...

    11. October 29, 2015

      Where the state went wrong on Kids Company

      Ever since the collapse of Kids Company three months ago, many questions have been asked about the UK charity founded...

    12. October 26, 2015

      Civil servants shown ‘how to’ guide on UK outsourcing

      Civil servants are being offered an online tool aimed at helping them better manage contracts for outsourced public...

    13. October 21, 2015

      G4S looks to US for sales security

      In the dark recesses of the Pentagon, and at 100 US Marine bases in countries spanning Afghanistan to South Korea, G4S...

    14. October 11, 2015

      Ruby McGregor-Smith, Mitie CEO: Outsourcing’s prickly peer

      Twenty minutes into the interview and Ruby McGregor-Smith, the chief executive of Mitie, is irritated. “I’ve never...

    15. September 28, 2015

      NHS brings to a halt two years of ‘exuberant’ outsourcing growth

      The “exuberant” rise in National Health Service outsourcing in the two years to 2014 has come to an abrupt halt after a...

    16. September 28, 2015

      UK policy drives outsourcing groups overseas, CBI warns

      Companies capable of delivering the innovation required to transform UK public services will take their expertise...

    17. September 21, 2015

      Cuts jeopardise future of care homes, providers warn

      Social care providers have joined council leaders to warn of the “fragility” of the care home sector, suggesting their...

    18. September 18, 2015

      BT pledges to bring customer call centres back to UK

      BT has promised to provide British staff to answer more than four-fifths of calls after customers made clear they would...

    19. September 15, 2015

      Moves to oust G4S and Serco as tagging suppliers fail

      Attempts to replace G4S and Serco as suppliers of electronic monitoring tags after they were caught overcharging the...

    20. August 12, 2015

      Emerging markets and US drive rise in sales at G4S

      The loss of a botched electronic tagging contract held back revenue growth at G4S in the first half of the year, taking...

    21. August 11, 2015

      Loss of state contracts knocks Serco revenues

      The loss of government contracts hit revenues at Serco but there are signs the troubled outsourcer is stabilising after...

    22. August 9, 2015

      Outsourcers running UK immigration centres put to the test

      Abdal Albashiar arrived at London’s Heathrow airport in 1998 after fleeing what he says was persecution by Sudan’s...

    23. July 26, 2015

      NHS outsourcing deal loses 1,000 jobs

      Capita, the FTSE 100 outsourcer, is planning to cut nearly 1,000 jobs when it takes on a £1bn contract to supply...

    24. July 24, 2015

      Serco managers stopped from running New Zealand jail

      Serco has been temporarily stripped of work running New Zealand’s largest prison following allegations of mistreatment...

    25. July 17, 2015

      Audit office gives mixed report on HMRC

      Plans to cut tax credit fraud and error by £1bn over three years by outsourcing checks to a private sector company have...

    26. July 1, 2015

      Serco’s Soames says group in ‘good order’ after scandals

      Serco pointed to £1bn in contract wins, including a deal with the Saudi Railway Company, as evidence that its business...

    27. June 22, 2015

      Whitehall joint venture sells training schemes to Disney and Nasa

      A Whitehall joint venture with the private sector has turned a £12m profit in its first year of trading, boosting...

    28. June 9, 2015

      G4S cleared of human rights breach in Israel

      G4S was cleared of causing “adverse human rights impacts” in Israel by a UK government-funded watchdog on Wednesday but...

    29. June 8, 2015

      MoD seeks bidders for military fire and rescue services

      The Ministry of Defence has asked some of Britain’s biggest companies to bid to run the military’s fire and rescue...

    30. June 5, 2015

      Private sector backs away from £687m NHS cancer deal

      Private sector companies have walked away from a £687m contract to provide cancer care for patients in Staffordshire,...

    31. May 20, 2015

      G4S-run Rainsbrook youth prison criticised by Ofsted

      The outsourcing group G4S faced fresh questions about its performance on UK government contracts on Thursday after the...

    32. May 19, 2015

      Serco close to selling its Indian business

      Serco is close to selling its Indian business processing division to private equity as Rupert Soames, chief executive,...

    33. April 27, 2015

      Government moves to stop suppliers disclosing contract details

      Cabinet officials are engaged in a row with outsourcing companies over attempts to prevent them from disclosing...

    34. April 20, 2015

      G4S becomes latest to scale back quarterly reports

      G4S, the world’s biggest security provider, has become the latest company to reduce their number of trading updates...

    35. April 12, 2015

      Northamptonshire council takes outsourcing to different level

      A Conservative-run Midlands county council is blazing a trail for providing public services in an age of austerity....

    36. April 1, 2015

      Mitie profit warning underscores difficulties for outsourcers

      Mitie, Mears and Interserve are among companies that have ploughed into the UK market for care at home in recent years,...

    37. March 30, 2015

      Catering company Compass boosted by growth in Japan and Europe

      Compass, the catering company that feeds workers at Amazon, Twitter and T-Mobile, is expected to dish up “another year...

    38. March 24, 2015

      Outsourcer calls for independent watchdog in transparency drive

      One of the world’s biggest outsourcing companies has urged the UK government to set up an independent regulator to...

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