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    1. May 13, 2016

      UK financial watchdog under fire over mis-selling response

      British taxpayers face “serious risks” of future mis-selling scandals as the City watchdog has not done enough to...

    2. May 11, 2016

      Biggest insurance shake-up since 1906 gives power to claimants

      The Insurance Act, which comes into force in August, is the biggest shake-up for the industry in 110 years and will...

    1. February 25, 2016

      Lloyds Bank: the drugs don’t work

      Every angst-ridden schoolboy knows that the cool kids define themselves against the “losers” as much as through their...

    2. February 25, 2016

      Lloyds Bank shares jump after unveiling £2bn dividend payout

      Lloyds Banking Group has signalled the end of the UK’s costliest consumer mis-selling debacle as it set aside another...

    3. February 24, 2016

      National Audit Office warns on further mis-selling

      Despite the £22bn banks have paid out to compensate customers and nearly £300m of fines for misconduct, the UK’s...

    4. February 15, 2016

      PPI saga nears end with proposed fee cap

      The UK’s largest banks are closer to drawing a line under the £30bn payment protection insurance mis-selling debacle...

    5. February 7, 2016

      Osborne pushed to clarify when banks can offset regulatory costs

      George Osborne, the chancellor, has been called upon to clarify when banks might use costs relating to misconduct and...

    6. December 8, 2015

      Ignorance is no defence for misconduct such as PPI and Libor

      In a book written 30 years ago in the wake of the accident at Three Mile Island, the organisational sociologist Charles...

    7. December 7, 2015

      NAB/Clydesdale: Hobson’s choice

      Which would you rather own: shares in an underperforming Australian bank highly exposed to a bubbly property market, or...

    8. October 28, 2015

      Lloyds forced to put aside further £500m for PPI mis-selling

      George Osborne’s plans to finish the privatisation of Lloyds Banking Group were dealt a blow after the lender was...

    9. October 2, 2015

      Comment: Time to halt the PPI gravy train

      The chairman of one of the big UK banks likes to tell the story of a customer’s letter complaining about the PPI...

    10. October 2, 2015

      Banks braced for extra £15bn PPI bill

      Banks are bracing for an extra £15bn bill over payment-protection insurance after the City watchdog attempted to draw a...

    11. October 2, 2015

      UK banking’s sorry tale draws slowly to a close

      The worst scandal to have hit UK banking had little to do with derivatives, leveraged speculation or anything else that...

    12. October 2, 2015

      End in sight to UK’s costliest ever financial scandal

      It has been the costliest scandal ever in Britain’s financial sector, forcing banks to set aside more than £26bn in...

    13. October 2, 2015

      PPI claims: what next for UK banks and consumers?

      The UK’s financial watchdog is taking action to bring the curtain down on payment protection insurance, one of the...

    14. October 2, 2015

      PPI claims face deadline under proposals by UK watchdog

      The UK’s financial watchdog has issued proposals that may enable UK banks to draw a line under the payment protection...

    15. August 14, 2015

      UK banks: fine times

      What next? Just as UK banks thought the worst of the multibillion-pound claims for mis-sold payment protection...

    16. August 10, 2015

      FCA flap poses risk to Clydesdale float stakes

      Tricky time to float a bank. National Australia Bank is expected to demerge its UK subsidiary Clydesdale this autumn....

    17. July 31, 2015

      Lloyds reveals plan to pay out excess capital to shareholders

      Lloyds Banking Group has revealed it will pay out excess capital to shareholders in a move that paves the way for a...

    18. June 5, 2015

      UK banks not doing enough to resolve PPI scandal

      Banks are still paying out huge compensation costs for payment protection insurance nearly two decades after the...

    19. June 5, 2015

      Lloyds bonus pool cut following record £117m PPI fine

      António Horta-Osório, Lloyds Banking Group chief executive, is set to lose £350,000 from his bonus after the bank was...

    20. June 4, 2015

      FCA set to fine Lloyds record £100m over PPI

      Lloyds Banking Group is to be hit with a record fine of more than £100m for mishandling complaints over payment...

    21. May 27, 2015

      PPI costs could rise as regulator considers fresh clampdown

      Banks could be hit with higher costs for mis-selling payment protection insurance as the financial watchdog examines...

    22. May 19, 2015

      Complaints rise threefold over packaged bank accounts

      Complaints about “packaged” bank accounts shot up almost threefold in the past year, the Financial Ombudsman said, as...

    23. April 14, 2015

      FCA fines Clydesdale Bank record £21m for PPI failings

      The UK’s financial regulator has imposed its largest penalty to date for failings around selling payment protection...

    24. March 30, 2015

      UK banking complaints rise in spite of fall in PPI cases

      Complaints about banking products surged in the second half of last year in spite of a fall in the number of new...

    25. March 25, 2015

      FCA proposes ban on selling of opt-out insurance add-ons

      Insurance products that customers default into buying will be banned under plans put forward by the UK’s financial...

    26. January 30, 2015

      Redress for claims management malpractice

      Complaints about claims management companies are to be heard by the Legal Ombudsman, giving consumers the opportunity...

    27. January 30, 2015

      UK banks hail chance of payment protection insurance time limit

      Banks have cheered Britain’s financial watchdog for announcing it will consider introducing a time limit for complaints...

    28. January 30, 2015

      UK banks: painful, persistent, interminable

      It takes something special to prompt sympathy for the UK’s banks. And yet the weeping sore that is payment protection...

    29. January 6, 2015

      PPI complaints forecast to continue for years

      The scandal of banks mis-selling payment protection insurance will rumble on for years, the Financial Ombudsman Service...

    30. September 26, 2014

      Financial services complaints fall in first half

      Complaints received about financial services companies fell by 5 per cent in the first half of 2014 but payment...

    31. September 2, 2014

      Complaints on payment protection insurance fall by nearly a third

      Complaints about payment protection insurance have fallen by nearly one-third in the six months to the end of June,...

    32. August 29, 2014

      Banks told to reopen 2.5m PPI claims

      The City watchdog has ordered lenders to reopen more than 2.5m payment protection insurance claims, clearing the way...

    33. August 29, 2014

      RBS fine over mortgage advice failures ‘might not be last’

      Regulatory action against Royal Bank of Scotland over failures in its mortgage advice process should act as a warning...

    34. August 3, 2014

      HSBC braced for fresh wave of PPI costs

      HSBC is set to become the latest bank to take a fresh charge for mis-sold payment protection insurance as Britain’s...

    35. July 30, 2014

      Jenkins’ Barclays vision starts to take shape

      Barclays is more than halfway through restructuring its investment bank, chief executive Antony Jenkins said after...

    36. May 19, 2014

      PPI dominates as consumer complaints hit record high

      Consumers made a record number of complaints to the Financial Ombudsman Service last year, with nearly four-fifths of...

    37. March 28, 2014

      FCA plans probe of UK insurers over 30m longstanding policies

      Share prices in UK insurers with big books of old business fell heavily on Friday, after the Financial Conduct...

    38. March 13, 2014

      Home Retail Group and Shop Direct make mis-selling provisions

      The high street has become embroiled in the payment protection insurance scandal after it emerged that Argos-owner Home...

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