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    1. September 26, 2014

      Financial services complaints fall in first half

      Complaints received about financial services companies fell by 5 per cent in the first half of 2014 but payment protection...

    2. September 2, 2014

      Complaints on payment protection insurance fall by nearly a third

      Complaints about payment protection insurance have fallen by nearly one-third in the six months to the end of June,...

    1. August 29, 2014

      Banks told to reopen 2.5m PPI claims

      The City watchdog has ordered lenders to reopen more than 2.5m payment protection insurance claims, clearing the way for...

    2. August 29, 2014

      RBS fine over mortgage advice failures ‘might not be last’

      Regulatory action against Royal Bank of Scotland over failures in its mortgage advice process should act as a warning to...

    3. August 3, 2014

      HSBC braced for fresh wave of PPI costs

      HSBC is set to become the latest bank to take a fresh charge for mis-sold payment protection insurance as Britain’s largest...

    4. July 30, 2014

      Jenkins’ Barclays vision starts to take shape

      Barclays is more than halfway through restructuring its investment bank, chief executive Antony Jenkins said after reporting...

    5. May 19, 2014

      PPI dominates as consumer complaints hit record high

      Consumers made a record number of complaints to the Financial Ombudsman Service last year, with nearly four-fifths of the...

    6. March 28, 2014

      FCA plans probe of UK insurers over 30m longstanding policies

      Share prices in UK insurers with big books of old business fell heavily on Friday, after the Financial Conduct Authority...

    7. March 13, 2014

      Home Retail Group and Shop Direct make mis-selling provisions

      The high street has become embroiled in the payment protection insurance scandal after it emerged that Argos-owner Home...

    8. February 13, 2014

      Homeserve hit with record £31m FCA fine for mis-selling insurance

      Homeserve, the emergency repairs business, has been hit with the largest ever fine for mis-selling products to UK retail...

    9. February 7, 2014

      End of the line for ‘Creme Eggs at the till’

      A few weeks ago, public health campaigners scored a victory when discount supermarket chain Lidl promised to stop selling...

    10. February 4, 2014

      City regulator damps banks’ hope of PPI time limit

      The City regulator has damped banks’ hopes of a time limit on payouts to customers mis-sold payment protection policies,...

    11. February 4, 2014

      Regulator cool over PPI time limit

      The City regulator has said banks must justify any time limit on claims for payment protection insurance (PPI) by offering...

    12. February 3, 2014

      Additional PPI provision dashes Lloyds investors’ dividend hopes

      One of the first commitments that António Horta-Osório made when he took over as chief executive of Lloyds Banking Group in...

    13. February 3, 2014

      UK banks count climbing cost of PPI mis-selling

      Lloyds Banking Group’s latest £1.8bn provision for mis-sold payment protection insurance takes the total industry...

    14. FT Data

      February 3, 2014

      PPI costs and payouts: a snapshot

      News that Lloyds has raised to an eye-watering £9.8bn its provisions to cover claims over the mis-selling of payment...

    15. February 3, 2014

      Unending PPI agony shows Lloyds is a flawed prefect

      Lloyds boss António Horta-Osório has positioned the bank as the bright prefect who sits at the front of the class. But...

    16. February 3, 2014

      Lloyds PPI provisions rise to £10bn

      The UK government’s plan to sell more shares in Lloyds Banking Group has suffered a double setback as the bank took a £1.8bn...

    17. January 27, 2014

      Past scandals continue to haunt RBS

      Announcing Royal Bank of Scotland’s third-quarter results three months ago, Ross McEwan told investors that over time they...

    18. October 22, 2013

      Deadline rumours cause boost in PPI claims

      Britain’s banks are working through a spike in payment protection insurance complaints sent by customers worried that the...

    19. October 16, 2013

      Complaints about UK banks begin to fall

      Complaints about banking services fell sharply in the first half of the year, with mis-selling of payment protection...

    20. September 25, 2013

      Regulator finds ‘serious problems’ with PPI claims handling

      Two-thirds of payment protection insurance compensation claims handled by medium and smaller lenders have been branded as...

    21. September 3, 2013

      FCA to review PPI complaint procedures as calls to ombudsman rise

      Complaints about financial companies have risen to a record high as the UK’s financial regulator confirmed a review into the...

    22. August 30, 2013

      Citizens Advice seeks ban on cold calling

      More than 30 million people are estimated to have received unwanted phone calls asking them to claim for mis-sold payment...

    23. August 1, 2013

      Hope rises for taxpayer profit as Lloyds soars

      Shares in Lloyds Banking Group raced above the price the government paid for its £21bn stake on Thursday, fuelling...

    24. June 18, 2013

      Two companies fined for PPI and home insulation nuisance calls

      Two companies have been fined for making thousands of nuisance calls relating to payment protection insurance (PPI) and free...

    25. June 11, 2013

      Lloyds admits ‘issues’ over handling of PPI claims

      The mis-selling of payment protection insurance was one of the biggest consumer scandals in decades and cleaning up the mess...

    26. May 7, 2013

      Mis-selling payouts help buyers into showrooms

      The surprising boost in new car sales could, in part, be linked to the surge in compensation for mis-sold payment protection...

    27. March 5, 2013

      Interest-only loans – the next PPI

      Thousands of borrowers who believe they have been mis-sold mortgage deals could seek redress in the coming months, in what...

    28. February 18, 2013

      Fines send blue-chip legal costs soaring

      The UK’s biggest publicly traded companies had to set aside 22 per cent more in legal costs in 2012 after a surge in the...

    29. February 5, 2013

      Barclays cuts bonus and sets aside £3.4bn

      Barclays is to cut its bonus pool after a year of expensive scandals at the bank. The cost of those scandals rose again on...

    30. January 29, 2013

      Consumer complaints jump by 75%

      Complaints from consumers about financial products soared by 75 per cent in the last three months of 2012, with the majority...

    31. January 24, 2013

      Guidance given for new PPI products

      Regulators have specified how payment protection insurance (PPI) should work in future, in an attempt to avert a repeat of...

    32. January 18, 2013

      FSA to consider cut-off for PPI claims

      The City watchdog has said it is willing to consider proposals from Britain’s banks to impose a deadline on compensation...

    33. January 17, 2013

      Banks seek support for PPI deadline

      Britain’s banks are in talks with the City watchdog to enlist its support for a deadline to be imposed for compensation...

    34. January 16, 2013

      FSA to widen review of retail mis-selling

      The City watchdog’s clampdown on retail sales incentives that led to mis-selling is expanding to include all the main high...

    35. January 4, 2013

      FSA fines Co-op Bank over PPI delays

      The City watchdog has levied its first fine against the Co-operative Bank, saying the banking arm of the Co-operative Group...

    36. December 26, 2012

      Group aims to boost banking’s public image

      The lobby group for Britain’s banks is to open itself up to wider society, as the country’s embattled lenders seek to...

    37. December 2, 2012

      PPI case handlers offshore work to India

      Companies processing floods of mis-sold payment protection insurance claims – a scandal that has already cost UK banks...

    38. November 14, 2012

      PPI claims spawn vocal industry

      “URGENT!” the text messages read. “You STILL haven’t claimed your £3,477 in compensation for the mis-selling of PPI. Reply...

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