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    1. August 14, 2015

      UK banks: fine times

      What next? Just as UK banks thought the worst of the multibillion-pound claims for mis-sold payment protection...

    2. August 10, 2015

      FCA flap poses risk to Clydesdale float stakes

      Tricky time to float a bank. National Australia Bank is expected to demerge its UK subsidiary Clydesdale this autumn....

    1. July 31, 2015

      Lloyds reveals plan to pay out excess capital to shareholders

      Lloyds Banking Group has revealed it will pay out excess capital to shareholders in a move that paves the way for a...

    2. June 5, 2015

      UK banks not doing enough to resolve PPI scandal

      Banks are still paying out huge compensation costs for payment protection insurance nearly two decades after the...

    3. June 5, 2015

      Lloyds bonus pool cut following record £117m PPI fine

      António Horta-Osório, Lloyds Banking Group chief executive, is set to lose £350,000 from his bonus after the bank was...

    4. June 4, 2015

      FCA set to fine Lloyds record £100m over PPI

      Lloyds Banking Group is to be hit with a record fine of more than £100m for mishandling complaints over payment...

    5. May 27, 2015

      PPI costs could rise as regulator considers fresh clampdown

      Banks could be hit with higher costs for mis-selling payment protection insurance as the financial watchdog examines...

    6. May 19, 2015

      Complaints rise threefold over packaged bank accounts

      Complaints about “packaged” bank accounts shot up almost threefold in the past year, the Financial Ombudsman said, as...

    7. April 14, 2015

      FCA fines Clydesdale Bank record £21m for PPI failings

      The UK’s financial regulator has imposed its largest penalty to date for failings around selling payment protection...

    8. March 30, 2015

      UK banking complaints rise in spite of fall in PPI cases

      Complaints about banking products surged in the second half of last year in spite of a fall in the number of new...

    9. March 25, 2015

      FCA proposes ban on selling of opt-out insurance add-ons

      Insurance products that customers default into buying will be banned under plans put forward by the UK’s financial...

    10. January 30, 2015

      Redress for claims management malpractice

      Complaints about claims management companies are to be heard by the Legal Ombudsman, giving consumers the opportunity...

    11. January 30, 2015

      UK banks: painful, persistent, interminable

      It takes something special to prompt sympathy for the UK’s banks. And yet the weeping sore that is payment protection...

    12. January 30, 2015

      UK banks hail chance of payment protection insurance time limit

      Banks have cheered Britain’s financial watchdog for announcing it will consider introducing a time limit for complaints...

    13. January 6, 2015

      PPI complaints forecast to continue for years

      The scandal of banks mis-selling payment protection insurance will rumble on for years, the Financial Ombudsman Service...

    14. September 26, 2014

      Financial services complaints fall in first half

      Complaints received about financial services companies fell by 5 per cent in the first half of 2014 but payment...

    15. September 2, 2014

      Complaints on payment protection insurance fall by nearly a third

      Complaints about payment protection insurance have fallen by nearly one-third in the six months to the end of June,...

    16. August 29, 2014

      Banks told to reopen 2.5m PPI claims

      The City watchdog has ordered lenders to reopen more than 2.5m payment protection insurance claims, clearing the way...

    17. August 29, 2014

      RBS fine over mortgage advice failures ‘might not be last’

      Regulatory action against Royal Bank of Scotland over failures in its mortgage advice process should act as a warning...

    18. August 3, 2014

      HSBC braced for fresh wave of PPI costs

      HSBC is set to become the latest bank to take a fresh charge for mis-sold payment protection insurance as Britain’s...

    19. July 30, 2014

      Jenkins’ Barclays vision starts to take shape

      Barclays is more than halfway through restructuring its investment bank, chief executive Antony Jenkins said after...

    20. May 19, 2014

      PPI dominates as consumer complaints hit record high

      Consumers made a record number of complaints to the Financial Ombudsman Service last year, with nearly four-fifths of...

    21. March 28, 2014

      FCA plans probe of UK insurers over 30m longstanding policies

      Share prices in UK insurers with big books of old business fell heavily on Friday, after the Financial Conduct...

    22. March 13, 2014

      Home Retail Group and Shop Direct make mis-selling provisions

      The high street has become embroiled in the payment protection insurance scandal after it emerged that Argos-owner Home...

    23. February 13, 2014

      Homeserve hit with record £31m FCA fine for mis-selling insurance

      Homeserve, the emergency repairs business, has been hit with the largest ever fine for mis-selling products to UK...

    24. February 7, 2014

      End of the line for ‘Creme Eggs at the till’

      A few weeks ago, public health campaigners scored a victory when discount supermarket chain Lidl promised to stop...

    25. February 4, 2014

      City regulator damps banks’ hope of PPI time limit

      The City regulator has damped banks’ hopes of a time limit on payouts to customers mis-sold payment protection...

    26. February 4, 2014

      Regulator cool over PPI time limit

      The City regulator has said banks must justify any time limit on claims for payment protection insurance (PPI) by...

    27. February 3, 2014

      Additional PPI provision dashes Lloyds investors’ dividend hopes

      One of the first commitments that António Horta-Osório made when he took over as chief executive of Lloyds Banking...

    28. February 3, 2014

      UK banks count climbing cost of PPI mis-selling

      Lloyds Banking Group’s latest £1.8bn provision for mis-sold payment protection insurance takes the total industry...

    29. FT Data

      February 3, 2014

      PPI costs and payouts: a snapshot

      News that Lloyds has raised to an eye-watering £9.8bn its provisions to cover claims over the mis-selling of payment...

    30. February 3, 2014

      Unending PPI agony shows Lloyds is a flawed prefect

      Lloyds boss António Horta-Osório has positioned the bank as the bright prefect who sits at the front of the class. But...

    31. February 3, 2014

      Lloyds PPI provisions rise to £10bn

      The UK government’s plan to sell more shares in Lloyds Banking Group has suffered a double setback as the bank took a...

    32. January 27, 2014

      Past scandals continue to haunt RBS

      Announcing Royal Bank of Scotland’s third-quarter results three months ago, Ross McEwan told investors that over time...

    33. October 22, 2013

      Deadline rumours cause boost in PPI claims

      Britain’s banks are working through a spike in payment protection insurance complaints sent by customers worried that...

    34. October 16, 2013

      Complaints about UK banks begin to fall

      Complaints about banking services fell sharply in the first half of the year, with mis-selling of payment protection...

    35. September 25, 2013

      Regulator finds ‘serious problems’ with PPI claims handling

      Two-thirds of payment protection insurance compensation claims handled by medium and smaller lenders have been branded...

    36. September 3, 2013

      FCA to review PPI complaint procedures as calls to ombudsman rise

      Complaints about financial companies have risen to a record high as the UK’s financial regulator confirmed a review...

    37. August 30, 2013

      Citizens Advice seeks ban on cold calling

      More than 30 million people are estimated to have received unwanted phone calls asking them to claim for mis-sold...

    38. August 1, 2013

      Hope rises for taxpayer profit as Lloyds soars

      Shares in Lloyds Banking Group raced above the price the government paid for its £21bn stake on Thursday, fuelling...

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