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  1. March 28, 2014

    FCA plans probe of UK insurers over 30m longstanding policies

    Share prices in UK insurers with big books of old business fell heavily on Friday, after the Financial Conduct Authority...

  2. March 13, 2014

    Home Retail Group and Shop Direct make mis-selling provisions

    The high street has become embroiled in the payment protection insurance scandal after it emerged that Argos-owner Home...

  1. February 13, 2014

    Homeserve hit with record £31m FCA fine for mis-selling insurance

    Homeserve, the emergency repairs business, has been hit with the largest ever fine for mis-selling products to UK retail...

  2. February 7, 2014

    End of the line for ‘Creme Eggs at the till’

    A few weeks ago, public health campaigners scored a victory when discount supermarket chain Lidl promised to stop selling...

  3. February 4, 2014

    City regulator damps banks’ hope of PPI time limit

    The City regulator has damped banks’ hopes of a time limit on payouts to customers mis-sold payment protection policies,...

  4. February 4, 2014

    Regulator cool over PPI time limit

    The City regulator has said banks must justify any time limit on claims for payment protection insurance (PPI) by offering...

  5. February 3, 2014

    Additional PPI provision dashes Lloyds investors’ dividend hopes

    One of the first commitments that António Horta-Osório made when he took over as chief executive of Lloyds Banking Group in...

  6. February 3, 2014

    UK banks count climbing cost of PPI mis-selling

    Lloyds Banking Group’s latest £1.8bn provision for mis-sold payment protection insurance takes the total industry...

  7. FT Data

    February 3, 2014

    PPI costs and payouts: a snapshot

    News that Lloyds has raised to an eye-watering £9.8bn its provisions to cover claims over the mis-selling of payment...

  8. February 3, 2014

    Unending PPI agony shows Lloyds is a flawed prefect

    Lloyds boss António Horta-Osório has positioned the bank as the bright prefect who sits at the front of the class. But...

  9. February 3, 2014

    Lloyds PPI provisions rise to £10bn

    The UK government’s plan to sell more shares in Lloyds Banking Group has suffered a double setback as the bank took a £1.8bn...

  10. January 27, 2014

    Past scandals continue to haunt RBS

    Announcing Royal Bank of Scotland’s third-quarter results three months ago, Ross McEwan told investors that over time they...

  11. October 22, 2013

    Deadline rumours cause boost in PPI claims

    Britain’s banks are working through a spike in payment protection insurance complaints sent by customers worried that the...

  12. October 16, 2013

    Complaints about UK banks begin to fall

    Complaints about banking services fell sharply in the first half of the year, with mis-selling of payment protection...

  13. September 25, 2013

    Regulator finds ‘serious problems’ with PPI claims handling

    Two-thirds of payment protection insurance compensation claims handled by medium and smaller lenders have been branded as...

  14. September 3, 2013

    FCA to review PPI complaint procedures as calls to ombudsman rise

    Complaints about financial companies have risen to a record high as the UK’s financial regulator confirmed a review into the...

  15. August 30, 2013

    Citizens Advice seeks ban on cold calling

    More than 30 million people are estimated to have received unwanted phone calls asking them to claim for mis-sold payment...

  16. August 1, 2013

    Hope rises for taxpayer profit as Lloyds soars

    Shares in Lloyds Banking Group raced above the price the government paid for its £21bn stake on Thursday, fuelling...

  17. June 18, 2013

    Two companies fined for PPI and home insulation nuisance calls

    Two companies have been fined for making thousands of nuisance calls relating to payment protection insurance (PPI) and free...

  18. June 11, 2013

    Lloyds admits ‘issues’ over handling of PPI claims

    The mis-selling of payment protection insurance was one of the biggest consumer scandals in decades and cleaning up the mess...

  19. May 7, 2013

    Mis-selling payouts help buyers into showrooms

    The surprising boost in new car sales could, in part, be linked to the surge in compensation for mis-sold payment protection...

  20. March 5, 2013

    Interest-only loans – the next PPI

    Thousands of borrowers who believe they have been mis-sold mortgage deals could seek redress in the coming months, in what...

  21. February 18, 2013

    Fines send blue-chip legal costs soaring

    The UK’s biggest publicly traded companies had to set aside 22 per cent more in legal costs in 2012 after a surge in the...

  22. February 5, 2013

    Barclays cuts bonus and sets aside £3.4bn

    Barclays is to cut its bonus pool after a year of expensive scandals at the bank. The cost of those scandals rose again on...

  23. January 29, 2013

    Consumer complaints jump by 75%

    Complaints from consumers about financial products soared by 75 per cent in the last three months of 2012, with the majority...

  24. January 24, 2013

    Guidance given for new PPI products

    Regulators have specified how payment protection insurance (PPI) should work in future, in an attempt to avert a repeat of...

  25. January 18, 2013

    FSA to consider cut-off for PPI claims

    The City watchdog has said it is willing to consider proposals from Britain’s banks to impose a deadline on compensation...

  26. January 17, 2013

    Banks seek support for PPI deadline

    Britain’s banks are in talks with the City watchdog to enlist its support for a deadline to be imposed for compensation...

  27. January 16, 2013

    FSA to widen review of retail mis-selling

    The City watchdog’s clampdown on retail sales incentives that led to mis-selling is expanding to include all the main high...

  28. January 4, 2013

    FSA fines Co-op Bank over PPI delays

    The City watchdog has levied its first fine against the Co-operative Bank, saying the banking arm of the Co-operative Group...

  29. December 26, 2012

    Group aims to boost banking’s public image

    The lobby group for Britain’s banks is to open itself up to wider society, as the country’s embattled lenders seek to...

  30. December 2, 2012

    PPI case handlers offshore work to India

    Companies processing floods of mis-sold payment protection insurance claims – a scandal that has already cost UK banks...

  31. November 14, 2012

    PPI claims spawn vocal industry

    “URGENT!” the text messages read. “You STILL haven’t claimed your £3,477 in compensation for the mis-selling of PPI. Reply...

  32. November 7, 2012

    Banks’ customers have left them behind

    My bank manager keeps inviting me in for a chat. I throw the letters in the recycling bin. The last time I responded to a...

  33. November 2, 2012

    Another bad week for British banks

    The ambition of Antony Jenkins, Barclays’ new chief executive, to restore the bank’s battered reputation was dealt a blow...

  34. November 2, 2012

    RBS set for talks to settle Libor claims

    Royal Bank of Scotland is preparing for negotiations with regulators to settle claims over its role in the manipulation of...

  35. November 1, 2012

    More consensual Bank better to spot crises

    When soliciting feedback, the safest policy is to draw terms of reference so narrowly as to obviate serious criticism. The...

  36. November 1, 2012

    Bill for PPI mis-selling passes £10bn

    The spiralling bill for UK banks for mis-selling payment protection insurance is set to hit £10.8bn on Friday when Royal...

  37. October 28, 2012

    Lloyds to pilot scrapping sales incentives

    Lloyds Banking Group has launched a scheme that scraps all incentives linked to product sales in the latest attempt to clean...

  38. October 28, 2012

    PPI payback bill to pass £10bn

    The compensation bill lenders have had to pay for mis-sold payment protection insurance is set to surpass £10bn this week,...

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