FT.com - Columnists, Stefan Sternhttp://www.ft.com/comment/columnists/stefansternhttp://www.ft.com/rss/comment/columnists/stefansternFT.com - Columnists, Stefan Sternen© Copyright The Financial Times Ltd 2008. "FT" and "Financial Times" are trademarks of the Financial Times. See http://www.ft.com/servicestools/help/terms#legal1 for the terms and conditions of reuse.support@ft.comMon, 21 Jul 2008 22:19 BSTFri, 25 Jul 2008 04:37:58 BSTNewspapers60http://news.ft.com/cms/d1f3ce1a-6bbe-11da-bb53-0000779e2340.gifFT.com - Columnists, Stefan Sternhttp://www.ft.com/comment/columnists/stefanstern(PICS-1.1 "http://www.classify.org/safesurf/" L gen true for "http://www.ft.com/" r (SS~~000 1))Presentation skills on the slidehttp://www.ft.com/cms/s/0/f33138fe-574a-11dd-916c-000077b07658.htmlhttp://www.ft.com/cms/s/0/f33138fe-574a-11dd-916c-000077b07658.htmlWith presentations, the goal should be to achieve a shared understanding, writes Stefan Stern Mon, 21 Jul 2008 22:19 BSTThe right place for maverickshttp://www.ft.com/cms/s/0/4ac68cee-51b1-11dd-a97c-000077b07658.htmlhttp://www.ft.com/cms/s/0/4ac68cee-51b1-11dd-a97c-000077b07658.htmlBusiness leaders want to see some risk-taking without taking on unquantifiable danger, writes Stefan Stern Mon, 14 Jul 2008 23:05 BSTDiversity gurus must try harderhttp://www.ft.com/cms/s/0/aea853d8-4c33-11dd-96bb-000077b07658.htmlhttp://www.ft.com/cms/s/0/aea853d8-4c33-11dd-96bb-000077b07658.htmlNo amount of talk about 'diversity and inclusion' is going to persuade some managers that they may need to do things differently – but the right arguments could win them over, writes Stefan Stern Mon, 7 Jul 2008 19:34 BSTPut a lid on it, Boris http://www.ft.com/cms/s/0/f5295332-46c2-11dd-876a-0000779fd2ac.htmlhttp://www.ft.com/cms/s/0/f5295332-46c2-11dd-876a-0000779fd2ac.htmlI am deeply concerned about the health and general well-being of Boris Johnson, the new mayor of London, writes Stefan Stern Mon, 30 Jun 2008 19:29 BSTThe nature of ownershiphttp://www.ft.com/cms/s/0/d1fe3932-4112-11dd-9661-0000779fd2ac.htmlhttp://www.ft.com/cms/s/0/d1fe3932-4112-11dd-9661-0000779fd2ac.htmlThe priorities of managers and investors are growing further and further apart, writes Stefan Stern Mon, 23 Jun 2008 19:30 BSTSuccess at work is a drughttp://www.ft.com/cms/s/0/c22d5128-3bb3-11dd-9cb2-0000779fd2ac.htmlhttp://www.ft.com/cms/s/0/c22d5128-3bb3-11dd-9cb2-0000779fd2ac.htmlSome hard-working people should ask themselves why they don't want to go home, writes Stefan Stern Mon, 16 Jun 2008 19:47 BSTChange we can believe inhttp://www.ft.com/cms/s/0/4dad682c-3633-11dd-8bb8-0000779fd2ac.htmlhttp://www.ft.com/cms/s/0/4dad682c-3633-11dd-8bb8-0000779fd2ac.htmlLondon has played host to two big change management spectaculars, writes Stefan Stern Mon, 9 Jun 2008 20:05 BSTAt last, some good news for leaders: you are not alone http://www.ft.com/cms/s/0/bcc2751c-30b7-11dd-bc93-000077b07658.htmlhttp://www.ft.com/cms/s/0/bcc2751c-30b7-11dd-bc93-000077b07658.htmlThe Rockefellers have taken up from where the Ewings left off in dynastic entertainment, writes Stefan Stern Mon, 2 Jun 2008 20:24 BSTFocus on value or pay the pricehttp://www.ft.com/cms/s/0/0515dec4-2b3d-11dd-a7fc-000077b07658.htmlhttp://www.ft.com/cms/s/0/0515dec4-2b3d-11dd-a7fc-000077b07658.htmlGetting the right price is harder than ever while businesses need to protect their margins, says Stefan Stern Mon, 26 May 2008 19:48 BSTWhen service comes with a snarl instead of a smile http://www.ft.com/cms/s/0/e8d0f17c-25b0-11dd-b510-000077b07658.htmlhttp://www.ft.com/cms/s/0/e8d0f17c-25b0-11dd-b510-000077b07658.htmlI had thought that businesses would be trying to improve their standards of customer service at the moment – until I was exposed to customer neglect 2008-style, says Stefan Stern Mon, 19 May 2008 19:14 BSTNo respite on the beachhttp://www.ft.com/cms/s/0/20f7470e-202f-11dd-80b4-000077b07658.htmlhttp://www.ft.com/cms/s/0/20f7470e-202f-11dd-80b4-000077b07658.htmlSomething terrifying happens to dads on holiday with their families. There is nowhere to hide – and no meetings can be arranged to get out of bedtime, says Stefan Stern Mon, 12 May 2008 19:42 BSTKipling's wise wordshttp://www.ft.com/cms/s/0/1ff960f2-1536-11dd-996c-0000779fd2ac.htmlhttp://www.ft.com/cms/s/0/1ff960f2-1536-11dd-996c-0000779fd2ac.htmlWe should still be guided by the sobriety and realism of the ironic poem If, says Stefan Stern Mon, 28 Apr 2008 19:27 BSTA kind of madnesshttp://www.ft.com/cms/s/0/bc1c999a-0faa-11dd-8871-0000779fd2ac.htmlhttp://www.ft.com/cms/s/0/bc1c999a-0faa-11dd-8871-0000779fd2ac.htmlMad bosses fly off into their own orbit of insanity and then you have a problem, says Stefan Stern Mon, 21 Apr 2008 16:56 BSTY's and wherefores of a multi-generational workplacehttp://www.ft.com/cms/s/0/792ed20a-0a3d-11dd-b5b1-0000779fd2ac.htmlhttp://www.ft.com/cms/s/0/792ed20a-0a3d-11dd-b5b1-0000779fd2ac.htmlToday's workplace is a meeting point for three postwar generations, and relations between them all can be a bit tricky, says Stefan Stern Mon, 14 Apr 2008 21:34 BSTM&S shareholders should think before they speakhttp://www.ft.com/cms/s/0/689aaf38-04aa-11dd-a2f0-000077b07658.htmlhttp://www.ft.com/cms/s/0/689aaf38-04aa-11dd-a2f0-000077b07658.htmlThere is a time for M&S shareholders to speak up, but there is also a time to shut up. Now is the time to shut up, says Stefan Stern Mon, 7 Apr 2008 21:53 BST