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Wed, 15 May 2013 15:25:51 GMT Sun, 19 May 2013 13:09:49 GMT client.support@ft.com (Client Support) 15 Newspapers http://www.ft.com/rss/comment/columnists/michaelskapinker http://im.ft-static.com/m/img/rss/RSS_Default_Image.png http://www.ft.com/comment/columnists/michaelskapinker http://www.ft.com/cms/s/0/228e3578-bc7e-11e2-9519-00144feab7de.html?ftcamp=published_links%2Frss%2Fcomment_columnists_michaelskapinker%2Ffeed%2F%2Fproduct Children need to learn that there is a ‘standard grammar’ used by those who will decide whether to admit them to university or give them a job Wed, 15 May 2013 15:25:51 GMT http://www.ft.com/cms/s/0/228e3578-bc7e-11e2-9519-00144feab7de.html?ftcamp=published_links%2Frss%2Fcomment_columnists_michaelskapinker%2Ffeed%2F%2Fproduct 228e3578-bc7e-11e2-9519-00144feab7de http://www.ft.com/cms/s/0/8165ac90-b6ff-11e2-a249-00144feabdc0.html?ftcamp=published_links%2Frss%2Fcomment_columnists_michaelskapinker%2Ffeed%2F%2Fproduct Managers can do online surveys but they would learn far more from contacting and talking to some of the customers their organisation has lost, writes Michael Skapinker Wed, 08 May 2013 18:37:00 GMT http://www.ft.com/cms/s/0/8165ac90-b6ff-11e2-a249-00144feabdc0.html?ftcamp=published_links%2Frss%2Fcomment_columnists_michaelskapinker%2Ffeed%2F%2Fproduct 8165ac90-b6ff-11e2-a249-00144feabdc0 http://www.ft.com/cms/s/0/7ed630b6-b179-11e2-b324-00144feabdc0.html?ftcamp=published_links%2Frss%2Fcomment_columnists_michaelskapinker%2Ffeed%2F%2Fproduct Knowledge of how the language is put together helps with the important business of getting your point across, writes Michael Skapinker Wed, 01 May 2013 14:48:10 GMT http://www.ft.com/cms/s/0/7ed630b6-b179-11e2-b324-00144feabdc0.html?ftcamp=published_links%2Frss%2Fcomment_columnists_michaelskapinker%2Ffeed%2F%2Fproduct 7ed630b6-b179-11e2-b324-00144feabdc0 http://www.ft.com/cms/s/0/a2ff762e-ab83-11e2-8c63-00144feabdc0.html?ftcamp=published_links%2Frss%2Fcomment_columnists_michaelskapinker%2Ffeed%2F%2Fproduct The marathon bombings illustrate that everything people say on day one of a crisis will usually turn out to be wrong, writes Michael Skapinker Wed, 24 Apr 2013 14:24:16 GMT http://www.ft.com/cms/s/0/a2ff762e-ab83-11e2-8c63-00144feabdc0.html?ftcamp=published_links%2Frss%2Fcomment_columnists_michaelskapinker%2Ffeed%2F%2Fproduct a2ff762e-ab83-11e2-8c63-00144feabdc0 http://www.ft.com/cms/s/0/0f90ac7a-a67c-11e2-885b-00144feabdc0.html?ftcamp=published_links%2Frss%2Fcomment_columnists_michaelskapinker%2Ffeed%2F%2Fproduct The real damage comes when an individual homeopath dissuades people from seeking medical treatment, says Michael Skapinker Wed, 17 Apr 2013 16:48:05 GMT http://www.ft.com/cms/s/0/0f90ac7a-a67c-11e2-885b-00144feabdc0.html?ftcamp=published_links%2Frss%2Fcomment_columnists_michaelskapinker%2Ffeed%2F%2Fproduct 0f90ac7a-a67c-11e2-885b-00144feabdc0 http://www.ft.com/cms/s/0/91a33fca-9e25-11e2-bea1-00144feabdc0.html?ftcamp=published_links%2Frss%2Fcomment_columnists_michaelskapinker%2Ffeed%2F%2Fproduct While parents may be prepared to make compromises when moving overseas, the wellbeing of their children is paramount, writes Michael Skapinker Wed, 10 Apr 2013 14:55:58 GMT http://www.ft.com/cms/s/0/91a33fca-9e25-11e2-bea1-00144feabdc0.html?ftcamp=published_links%2Frss%2Fcomment_columnists_michaelskapinker%2Ffeed%2F%2Fproduct 91a33fca-9e25-11e2-bea1-00144feabdc0 http://www.ft.com/cms/s/2/90c6cac0-a02f-11e2-88b6-00144feabdc0.html?ftcamp=published_links%2Frss%2Fcomment_columnists_michaelskapinker%2Ffeed%2F%2Fproduct Help us put a spotlight on the 50 ideas that have shaped the way we now do business Tue, 09 Apr 2013 14:58:14 GMT http://www.ft.com/cms/s/2/90c6cac0-a02f-11e2-88b6-00144feabdc0.html?ftcamp=published_links%2Frss%2Fcomment_columnists_michaelskapinker%2Ffeed%2F%2Fproduct 90c6cac0-a02f-11e2-88b6-00144feabdc0 http://www.ft.com/cms/s/0/2648c17c-96f6-11e2-a77c-00144feabdc0.html?ftcamp=published_links%2Frss%2Fcomment_columnists_michaelskapinker%2Ffeed%2F%2Fproduct Few shudder at ‘to Google’. English has been creating verbs for centuries. The real question is whether they are useful, writes Michael Skapinker Wed, 03 Apr 2013 17:02:19 GMT http://www.ft.com/cms/s/0/2648c17c-96f6-11e2-a77c-00144feabdc0.html?ftcamp=published_links%2Frss%2Fcomment_columnists_michaelskapinker%2Ffeed%2F%2Fproduct 2648c17c-96f6-11e2-a77c-00144feabdc0 http://www.ft.com/cms/s/0/5492b38c-8b46-11e2-8fcf-00144feabdc0.html?ftcamp=published_links%2Frss%2Fcomment_columnists_michaelskapinker%2Ffeed%2F%2Fproduct Poor writing by staff and semi-literate correspondence to customers can damage a business but requires tactful handling, writes Michael Skapinker Wed, 20 Mar 2013 14:32:36 GMT http://www.ft.com/cms/s/0/5492b38c-8b46-11e2-8fcf-00144feabdc0.html?ftcamp=published_links%2Frss%2Fcomment_columnists_michaelskapinker%2Ffeed%2F%2Fproduct 5492b38c-8b46-11e2-8fcf-00144feabdc0 http://www.ft.com/cms/s/2/84f6cd3e-8a50-11e2-bf79-00144feabdc0.html?ftcamp=published_links%2Frss%2Fcomment_columnists_michaelskapinker%2Ffeed%2F%2Fproduct The Mooc innovation in education misses an important social point and is in many ways too good to be true, writes Michael Skapinker Wed, 13 Mar 2013 15:06:05 GMT http://www.ft.com/cms/s/2/84f6cd3e-8a50-11e2-bf79-00144feabdc0.html?ftcamp=published_links%2Frss%2Fcomment_columnists_michaelskapinker%2Ffeed%2F%2Fproduct 84f6cd3e-8a50-11e2-bf79-00144feabdc0 http://www.ft.com/cms/s/0/f0c6c476-84e5-11e2-891d-00144feabdc0.html?ftcamp=published_links%2Frss%2Fcomment_columnists_michaelskapinker%2Ffeed%2F%2Fproduct The notion that you can leave everything to the teacher is nonsense. Learning another tongue requires effort writes Michael Skapinker Wed, 06 Mar 2013 16:10:18 GMT http://www.ft.com/cms/s/0/f0c6c476-84e5-11e2-891d-00144feabdc0.html?ftcamp=published_links%2Frss%2Fcomment_columnists_michaelskapinker%2Ffeed%2F%2Fproduct f0c6c476-84e5-11e2-891d-00144feabdc0 http://www.ft.com/cms/s/0/c61a2bce-7f3f-11e2-89ed-00144feabdc0.html?ftcamp=published_links%2Frss%2Fcomment_columnists_michaelskapinker%2Ffeed%2F%2Fproduct The technology group’s counter-intuitive move to make staff work in an office prompts Michael Skapinker to wonder where it might lead other companies Wed, 27 Feb 2013 15:34:47 GMT http://www.ft.com/cms/s/0/c61a2bce-7f3f-11e2-89ed-00144feabdc0.html?ftcamp=published_links%2Frss%2Fcomment_columnists_michaelskapinker%2Ffeed%2F%2Fproduct c61a2bce-7f3f-11e2-89ed-00144feabdc0 http://www.ft.com/cms/s/0/fde68c0c-7a83-11e2-9c88-00144feabdc0.html?ftcamp=published_links%2Frss%2Fcomment_columnists_michaelskapinker%2Ffeed%2F%2Fproduct Businesses are learning that if they don’t put their house in order there are powerful forces that will, writes Michael Skapinker Wed, 20 Feb 2013 16:36:37 GMT http://www.ft.com/cms/s/0/fde68c0c-7a83-11e2-9c88-00144feabdc0.html?ftcamp=published_links%2Frss%2Fcomment_columnists_michaelskapinker%2Ffeed%2F%2Fproduct fde68c0c-7a83-11e2-9c88-00144feabdc0 http://www.ft.com/cms/s/0/f7c7cbcc-7503-11e2-8bc7-00144feabdc0.html?ftcamp=published_links%2Frss%2Fcomment_columnists_michaelskapinker%2Ffeed%2F%2Fproduct When staff show disdain for their customers – or for their patients – you can be sure that their managers do too, writes Michael Skapinker Wed, 13 Feb 2013 16:45:34 GMT http://www.ft.com/cms/s/0/f7c7cbcc-7503-11e2-8bc7-00144feabdc0.html?ftcamp=published_links%2Frss%2Fcomment_columnists_michaelskapinker%2Ffeed%2F%2Fproduct f7c7cbcc-7503-11e2-8bc7-00144feabdc0 http://www.ft.com/cms/s/0/38e45bca-6bb3-11e2-a700-00144feab49a.html?ftcamp=published_links%2Frss%2Fcomment_columnists_michaelskapinker%2Ffeed%2F%2Fproduct Businesses can benefit if they recognise the pace of changes in society – and suffer if they get it wrong, writes Michael Skapinker Wed, 06 Feb 2013 15:23:26 GMT http://www.ft.com/cms/s/0/38e45bca-6bb3-11e2-a700-00144feab49a.html?ftcamp=published_links%2Frss%2Fcomment_columnists_michaelskapinker%2Ffeed%2F%2Fproduct 38e45bca-6bb3-11e2-a700-00144feab49a http://www.ft.com/cms/s/0/5553b478-6180-11e2-957e-00144feab49a.html?ftcamp=published_links%2Frss%2Fcomment_columnists_michaelskapinker%2Ffeed%2F%2Fproduct The US president’s inaugural speech offers lessons for business speakers who fail to get the message across, writes Michael Skapinker Wed, 23 Jan 2013 15:07:09 GMT http://www.ft.com/cms/s/0/5553b478-6180-11e2-957e-00144feab49a.html?ftcamp=published_links%2Frss%2Fcomment_columnists_michaelskapinker%2Ffeed%2F%2Fproduct 5553b478-6180-11e2-957e-00144feab49a http://www.ft.com/cms/s/0/6affeb96-5f02-11e2-8250-00144feab49a.html?ftcamp=published_links%2Frss%2Fcomment_columnists_michaelskapinker%2Ffeed%2F%2Fproduct Refuges of tranquillity are under siege as peace and quiet becomes an increasingly rare commodity, writes Michael Skapinker Wed, 16 Jan 2013 16:00:38 GMT http://www.ft.com/cms/s/0/6affeb96-5f02-11e2-8250-00144feab49a.html?ftcamp=published_links%2Frss%2Fcomment_columnists_michaelskapinker%2Ffeed%2F%2Fproduct 6affeb96-5f02-11e2-8250-00144feab49a http://www.ft.com/cms/s/0/2db09852-58eb-11e2-99e6-00144feab49a.html?ftcamp=published_links%2Frss%2Fcomment_columnists_michaelskapinker%2Ffeed%2F%2Fproduct For all the grumbling about transatlantic intrusion, the similarities in the way we speak have had their benefits, writes Michael Skapinker Wed, 09 Jan 2013 14:15:34 GMT http://www.ft.com/cms/s/0/2db09852-58eb-11e2-99e6-00144feab49a.html?ftcamp=published_links%2Frss%2Fcomment_columnists_michaelskapinker%2Ffeed%2F%2Fproduct 2db09852-58eb-11e2-99e6-00144feab49a http://www.ft.com/cms/s/2/f90b88dc-462f-11e2-b780-00144feabdc0.html?ftcamp=published_links%2Frss%2Fcomment_columnists_michaelskapinker%2Ffeed%2F%2Fproduct The guardians of English may be unable to resist linguistic change but they do have the power to influence it, writes Michael Skapinker Fri, 21 Dec 2012 19:04:31 GMT http://www.ft.com/cms/s/2/f90b88dc-462f-11e2-b780-00144feabdc0.html?ftcamp=published_links%2Frss%2Fcomment_columnists_michaelskapinker%2Ffeed%2F%2Fproduct f90b88dc-462f-11e2-b780-00144feabdc0 http://www.ft.com/cms/s/0/ca3d6896-42eb-11e2-aa8f-00144feabdc0.html?ftcamp=published_links%2Frss%2Fcomment_columnists_michaelskapinker%2Ffeed%2F%2Fproduct China sees corruption as the biggest threat to its progress. It will be hard to eliminate it if people aren’t free to expose it, says Michael Skapinker Wed, 19 Dec 2012 17:24:03 GMT http://www.ft.com/cms/s/0/ca3d6896-42eb-11e2-aa8f-00144feabdc0.html?ftcamp=published_links%2Frss%2Fcomment_columnists_michaelskapinker%2Ffeed%2F%2Fproduct ca3d6896-42eb-11e2-aa8f-00144feabdc0