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Inside this issue

● Soapbox: Why business aviation is not a competitor to scheduled airlines, but a complement

● Airport check-in: A look at the trend towards paperless check-in

● The concierge: Why those in “guest relations” need new skills - -

Content

Agenda: US cool on climate change

Roger Blitz looks at attitudes to global warming on either side of the Atlantic.

Soapbox: Patrick Margetson-Rushmore: Ultimate timesaver

Contrary to popular myth, business aviation is a minor contributor to aviation emissions, says Patrick Margetson-Rushmore.

Innovations: Airport check-in: Board your flight by mobile phone

The paperless trend is showing promise, writes Andrew Baxter.

Business class: Hotel concierges: Hi-tech hello from a new breed of organiser

Men (and women) in ‘guest relations’ need new skills, reports Jill James.

Ferry services: All aboard for good business

Sea journeys are more than a low-cost alternative to air and rail, says Roger Bray.

Etiquette: Beware of the family favour machine in Brazil

John Rumsey writes about the exchange of family favours in Brazilian businesses.

Differing styles on three continents

We look at Melbourne and Dubai. First, David Ibison explains Stockholm

Executive guide: Get to the core of the Big Apple

David Wighton hears why Todd Thomson, former chief financial officer and head of wealth management at Citigroup, loves the city.

Getting there: New York and back: Space to think is lure on all-business NY flight

Value for money tops Mr. Alan Bain’s list of travel priorities, writes Jill James.

The big story: Sceptics not ready for takeoff

The business travel sector has its doubts about the benefits of the EU-US deal, says Roger Bray.

Frequent traveller: Dimitry Afanasiev: Lawyer speaks up for Aeroflot

Ask Global Traveller: We stepped into a problem at Terminal 1

Chief executive interview: Andrew Cosslett: Peace and quiet and the eight-hour chair