Resources
Download this reportThe Connected Business
Inside this issue
• Finding meaning in ‘big data’ is more art than science
• Web 2.0 and mobile devices have raised customer expectations. Plus, reports on smarter payments and the welcome trend to transparency - -
Content
IT underpins financial sector’s growth plans
Paul Taylor introduces a report that considers the role of technology in an industry reshaped by mergers, regulatory change and the drive to cut costs
Customer service: Has your bank ‘friended’ you?
Jessica Twentyman says social media strategies are still rather haphazard
Customer profiles: To find meaning in data is more art than science
Many financial institutions still struggle to get an accurate view, says Stephen Pritchard
Developing economies: Financial inclusion proves both worthy and profitable
The demand is there but banks have to make big investments and remember their responsibilities, writes Jessica Twentyman
Innovations: Mobile devices offer era of direct relationships
Jane Bird looks at opportunities for banks to get closer to their customers again
Adapting to change: Rapid progress has left banks playing catch-up
Web 2.0 and mobile devices have raised customer expectations, reports Alan Cane
Transparency: A welcome trend for financial institutions of every size and type
Customers want to have access to the same information as their bank or broker, writes Alan Cane
