- Help
- •Contact us
- •About us
- •Sitemap
- •Advertise with the FT
- •Terms & conditions
- •Privacy policy
- •Copyright
© The Financial Times Ltd 2013 FT and 'Financial Times' are trademarks of The Financial Times Ltd.
The Connected Business January 2012
In this issue
It pays to keep the numbers near to where they are crunched
Retailers experiment with ways to win loyalty
Jan 24, 2012
Jan 24, 2012
Analysing customers: It pays to keep data near where they are crunched
Jessica Twentyman explains ‘in-memory analytics’, which give much quicker insights into behaviour and preferences
Jan 24, 2012
Evaluation: Pulling wheat from chaff gets a little easier
Alan Cane notes early customer relationship management systems were clunky. Today’s appear to have much more potential
Jan 24, 2012
Prediction: Businesses strain to gain insight from social media
It is becoming easier to forecast which products will win fans. Jane Bird reports
Jan 24, 2012
New customers: Retailers experiment on ways to win loyalty
Jessica Twentyman says shoppers are much more ‘chatty’ than they were and looks at how to listen and respond
Jan 24, 2012
Monitoring: Conversations, vendors and experts proliferate
Many customers are more empowered than ever to voice their opinions, for better or worse, reports David Gelles
©Getty
Jan 24, 2012
CRM: Managing business clients can be a complex matter
Stephen Pritchard notices convergence with business-to-consumer systems
Jan 24, 2012
Service: Don’t rely on customers to volunteer views
Jane Bird looks at options for gathering feedback
Jan 24, 2012
Case study: ‘We want users to feel they are appreciated’
Jane Bird finds out how DHL upgrades its service centres
TOOLS & SERVICES
Multimedia
Tools
- Portfolio
- FT Lexicon
- FT clippings
- Currency converter
- MBA rankings
- Newslines
- Today's newspaper
- FT press cuttings
- FT ebooks
- FT ePaper
- Economic calendar