9:21pm

Taking online communications seriously

Siemens office building

Stephan Heimbach explains Siemens’ web strategy

Digital Digest

Managing the cost of IT
Managing the cost of IT
– Featuring Maija Palmer
Is Unified Communications coming back into vogue? plus: Can technology help WildTrack to save the black rhino
– Stephen Prichard
Exchange trading and central clearing of OTC derivatives
– Philip Stafford
Chris Curran Jan 31, 2012

IT linked to financial performance

PwC report finds correlation with mastery of digital technologies

Daryl Plummer Feb 6, 2012

Don’t go chasing ghosts in the cloud

ROI is the wrong (but value the right) measure in cloud computing, argues Gartner’s Dary Plummer

Jan 31, 2012

Social CRM mirrors rise in customer power

Companies wise to find savings in social media

Eric Openshaw Feb 2, 2012

Entering the sense-making era of big social data

Companies may need to appoint a Chief Analytics Officer, suggest the authors of this guest column.

Businesses use IT to make sure their customer is always king From SPECIAL REPORTS Jan 24, 2012

Customer must be king in the web world

Companies are making more use of customer data to inform decisions

From COMPANIES Feb 5, 2012

Tracker system to help navigate rules

Succorfish technology helps commercial fishermen

Kyle McNabb, Suresh Vittal Feb 1, 2012

Being customer-centric is not enough

Guest column: Forrester analysts argue that customer obsession is now the key to success

Feb 1, 2012

Big innovation needs ‘Big Data’

How Well Do You Really Know Your Customers? asks John Hamm, author of ‘Unusually Excellent’

Jim Hagemann Snabe Jan 25, 2012

Small business essential to an economic jumpstart

SAP co-chief executive Jim Hagemann Snabe writes about keys for job growth

Highlights