You are describing a common phenomenon in growing businesses, and what is often a symptom of incongruence at three levels in the organisation – the individual, the group and the company. Similar to a sailing crew, it is critical that all members know their role and responsibilities in order to manoeuvre the boat in a synchronised way and in a direction towards specified targets.

Good executive coaching should address your issues at all three levels. I recommend a proactive effort to keep your management on the same page, as well as to identify and implement appropriate management systems to support your growth. This would typically include performance needs assessments, workshops to facilitate strategic planning and decision making, and executive coaching for individual managers through regular one-on-one meetings with a qualified coach to review actions and enhance management capabilities. It should also include documentation of ideas to allow for customisation of solutions that enhance both execution and client service. Your company’s rapid growth is a good problem to have, and proper executive coaching can allow you to reach the next level.