FTfm video – In this video, Duncan Howorth, chief executive of employee benefits at JLT Benefit Solutions, talks to FTfm editor Pauline Skypala about what is driving mergers in the consultancy world and how the role of the consultant has changed as companies switch from defined benefit pensions to defined contribution.
He cites a change in skillset and the emergence of more technology in the delivery of services, and says that scheme members have become more central in the provision of advice and services.
