What might management innovation look like? Sensible answers to that question could get drowned out by cynical cries of “How about listening for a change?”, or “Doing what you said you were going to do!”

The cynics have a point, of course. And, while they are not in the least bit cynical themselves, some of today’s sharpest management thinkers would agree that it is high time we rethought what we mean by the “m” word.