Heavy-handed collection tactics by Japanese consumer finance companies used to take the form of blood-curdling threats. But on Friday, the Financial Services Agency censored Takefuji, one of Japan’s largest moneylenders, for offending a customer with insensitive music.

The FSA slapped a business improvement order on Takefuji after it emerged that one of its employees who had gone to collect payment from a borrower had a popular song, “Shakkin Daioh”, playing on his mobile phone at the time.