Financial Times FT.com

Retailers heed call of online word of mouth

By Jonathan Birchall in New York

Published: July 9 2009 22:44 | Last updated: July 9 2009 22:44

Global consumers have further increased their reliance on online product reviews at the expense of traditional channels of advertising, according to research by the Nielsen Company.

The data underline the fact that there has been a surge of interest from retailers and manufacturers in so-called “word-of-mouth” marketing on the internet.

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