In a place where more than 160,000 people died and whole bustling villages were reduced to rubble within minutes, Heni Flora is one of the lucky ones. The 26-year-old housewife, her mechanic husband and their three children lost only the new home into which they had sunk all their savings when the December 2004 Indian Ocean tsunami ravaged through Indonesia’s Aceh province.

Yet 21 months after the tsunami, to ask her how she feels is to encounter a whirlwind of dissatisfaction, most of it focused on the dismal state of the house built for her family as part of a project overseen by Oxfam, the British charity.