Financial Times FT.com

Dell and Wal-Mart test tech services

By Jonathan Birchall in New York and Kevin Allison in San Francisco

Published: July 16 2008 22:41 | Last updated: July 16 2008 22:41

Dell, the personal computer maker, has launched a pilot scheme with Wal-Mart to provide home installation and repair services, mimicing the successful Geek Squad operation of rival electronics retailer, Best Buy.

The move follows Dell’s decision to start selling its desktop computers through retailers including Wal-Mart last year, ending over two decades of dependence on the direct sales on which it built its business.

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