Financial Times FT.com

Those who outsource in haste will repent at leisure

By Ian Fraser

Published: August 3 2007 03:00 | Last updated: August 3 2007 03:00

When Her Majesty's Revenue & Customs switched a massive information technology outsourcing contract from EDS to Capgemini in 2004, the UK tax men appeared to leave their negotiating skills at home.

In a hard-hitting report in June, the Public Accounts Committeeaccused HMRC of letting the cost of a 10-year contract more than double, from £2.83bn in 2004 to £8.5bn in 2007. Capgemini's profits on the deal quadrupled from £300m to £1.1bn.

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