Financial Times FT.com

Openness is key to keep adviser on side

By Len Costa

Published: September 16 2008 03:30 | Last updated: September 16 2008 03:30

Rising markets provide temporary cover for a variety of wealth management ills, including a less-than-satisfying rapport with one’s financial adviser. With portfolios under pressure, however, even some very wealthy investors – those with $25m or more – will no longer tolerate rocky relationships.

“[My advisory team] doesn’t seem to have good customer service or a yearly plan ... the follow-through is not present,” says one member of the Institute for Private Investors, a peer-networking organisation for ultra-wealthy families. The investor, who recently shared her grievances in an online forum for IPI members, is on the verge of firing her advisers.

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