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Egypt invests in outsourcing industry

By Heba Saleh

Published: August 10 2009 18:04 | Last updated: August 10 2009 18:04

Wearing a bright pink headscarf under her headset and speaking in a convincing American accent, Riham Farouk tries to interest a businessman in the US in an upgrade of an internet product sold by a well-known American company.

“There are two purposes for this call,” she says. “I want to update your information and I want to show you how [our service] has worked for you.”

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