Financial Times FT.com

Lessons in motivating the staff

By Jonathan Birchall in New York

Published: March 19 2007 11:33 | Last updated: March 19 2007 11:33

JC Penney is one of the grand names of US retailing, tracing its history back to 1902 when James Cash Penney opened its first store in Kemmerer, Wyoming.

But as the 20th century was winding down, it looked a little as if JC Penney might go the same way.

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