"Anything I do, I do for the best of British Airways . . . I apologise for any mistakes I've made, I apologise for the mistakes others have made. We'll learn from the mistakes and make Terminal 5 better."

That was Willie Walsh's ode to BA and T5 at the airline's annual meeting yesterday, where the chief executive and his chairman Martin Broughton faced a list of questions ranging from T5, racism at BA, checking in canoes, cumulative shareholder discounts and BA diversifying (or not) into Zeppelins.