Financial Times FT.com

Wal-Mart learns the lesson of asking the right question

By Mariko Sanchanta

Published: December 17 2004 02:00 | Last updated: December 17 2004 02:00

At aSeiyu/Wal-Mart staff meeting, Masakazu Hattori, a senior merchandising director holds up an 80cm Christmas tree - the perfect size for space-constrained Japanese households.

According to the company's "Smart System" tracking software, the tree is selling fast at only three of Seiyu's 406 stores. At the others, not a single tree has been sold.

You have viewed your allowance of free articles. If you wish to view more, click the button below.

Read this