Financial Times FT.com

Tricky feats of cross-cultural communication

By William Barnes

Published: August 7 2008 03:00 | Last updated: August 7 2008 03:00

A true story: when a US telecoms giant decided to replace its manager in Thailand several years ago, it chose an ABC - American-born Chinese - in the belief he would be more culturally attuned to doing business in Asia.

He was not shy about telling his colleagues how to behave and one evening berated a couple of European rivals who had been caught engaged in financial shenanigans.

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