Financial Times FT.com

Broken promise leaves consumers with difficult decisions

By Rebecca Knight

Published: October 8 2004 03:00 | Last updated: October 8 2004 03:00

Twelve years ago, Colin Knight realised that his family was starting to outgrow its Huddersfield home.

So he went to Standard Life and took out a mortgage-backed by endowment policy totalling £20,000 to add a conservatory and a garage. "It was just to make a bit of space for my three kids," said Knight, a contractor in his early-50s.

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