On a dark January day, Jim Smart, then finance director of Friends Provident, revealed a shake-up in its UK life business.
“The omens were there. It was a pretty sombre day for the company,” recalls Mr Smart, who left Friends in August.
COMPANIES
Tide turns over incentives for life policies
By Andrea Felsted, Insurance Correspondent
Published: November 20 2008 22:57 | Last updated: November 20 2008 22:57
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