Given the sweeping changes he has implemented in during the five years he has of managed the mail division of TNT, the Dutch post and logistics group, Harry Koorstra appears anything but indecisive.

Indeed, Speed has been essential in tackling issues that confront mail groups across Europe – namely how to protect maintain margins and maintain quality in the face of fierce competition and the declininge in postal volumes, largely due to the rise of because of substitution primarily bye-mail.