Award-winning travel writer Roger Bray answers your questions and complaints. Email your dilemmas to askglobaltraveller@ft.com

Q: Is it the norm to allow employees to sit in business for international travel or do some companies require coach (economy)? I work for a large multinational. We have a national corporate policy which states that business class is authorised for all international flights, except to Mexico and Canada. But last year I flew to Europe six times and my local office refused to let me sit in business class because of cost.
RS, public accounting executive, Ohio