Lean Solutions – how companies and customers can create value and wealth together
By James P. Womack and Daniel T. Jones
Simon and Schuster £20, $30

When you received your new personal computer and printer, how long did it take to get everything working properly? And when you last drove out of town to your nearest “big box” retailer supermarket, how long did the whole trip last, and how many items on your shopping list were out of stock or just plain missing?