Financial Times FT.com

Rolls-Royce reaps the rewards of client care

By Sylvia Pfeifer

Published: June 5 2008 07:50 | Last updated: June 5 2008 07:50

At London Heathrow, a British Airways Boeing 777 prepares for take-off. The engines power on and the aircraft lifts off from the runway, on its way to a cruising altitude of 30,000ft, bound for New York.

Back on the ground in a small office in Derby in the East Midlands, the aircraft’s engines are being monitored in real time by an innovative IT system.

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