© The Financial Times Ltd 2014 FT and 'Financial Times' are trademarks of The Financial Times Ltd.
Last updated: January 3, 2014 7:00 pm
In order to learn from mistakes, we must first admit that humans will always make them, says Jan Hagen, a lecturer at ESMT, the European School of Management and Technology. He tells Della Bradshaw that business has much to learn from the aviation industry.
Copyright The Financial Times Limited 2014. You may share using our article tools.
Please don't cut articles from FT.com and redistribute by email or post to the web.