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May 26, 2013 11:34 pm

MBA students learn that all the business world’s a stage

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Schools are drawing lessons from the theatre to teach leadership and communication skills
No Merchandising Mandatory Credit: Photo by Donald Cooper / Rex Features (1130199a) 'King Lear' - Greg Hicks (King Lear) and Geoffrey Freshwater (Earl of Gloucester) 'King Lear' play at The Royal Shakespeare Company in Stratford Upon Avon, Britain - 28 Feb 2010©Rex

Lessons from Shakespeare: Greg Hicks (left) as King Lear and Geoffrey Freshwater as the Earl of Gloucester

In business, everyone has a role to play. From presentation to management, impact and influence vary hugely depending on an individual’s behaviour.

Business schools are drawing lessons from the theatre to enhance their students’ ability to become strong leaders and communicators. But, rather than training students as actors, they are using strategies from the stage to enhance students’ approach across a range of business situations.

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Using acting skills in business training is mainly a western phenomenon. In the US, a number of business schools offer tailored drama electives, such as MIT Sloan School of Management and Stanford Graduate School of Business. In the UK and continental Europe, universities tend to use a specialist training agency rather than run a course in-house, according to Geoff Church, director and founder of UK-based acting company Dramatic Resources.

“There is no question that it started in the west, the UK is a hub for this,” he says. The trend for the theatrical approach is less common further east, he adds, although awareness is building. Dramatic Resources has begun working with Insead in Abu Dhabi and recently worked in Bangkok and India for Adecco, the temporary employment agency. It has also collaborated with the Saïd school at the University of Oxford, Durham University Business School in the UK and IMD in Switzerland.

“Bringing real actors into class is extremely powerful and effective,” says Arturo Bris, director of advanced strategic management at IMD. “An executive’s job is very often like an actor being on stage and giving craft to a particular, written role.”

At MIT students on the “EnActing leadership: Shakespeare and performance” programme become a theatre company for the course duration, culminating in a performance of Hamlet. According to Christine Kelly, a senior lecturer in managerial communication at MIT, identifying with Shakespeare’s characters in a leadership context gives students more presence and the ability to project well even in stressful scenarios. “Having to perform fools the brain into thinking ‘this is a real situation’,” she says.

MIT lecturer Daena Giardella teaches improvisational leadership in which she coaches students to experiment by responding differently.

“Some people are by default more outgoing, some are more retiring, more quiet,” she says. “We look at those default habit roles and I challenge them to move out of their comfort zone.”

A crucial skill spanning acting and business is making others look good, Ms Giardella adds: being able to welcome others’ viewpoints while adding your own creates greater influence than putting down conflicting ideas.

Teaching acting skills in business school is not about trying to put on a mask, says Deborah Gruenfeld, who teaches “Acting with power” at Stanford. “Everybody has sides of themselves that they don’t use often, but what learning to act does is give you an opportunity to find the parts of yourself that can relate to the characters and the role you are playing.”

Part of self-development is finding more effective ways to behave, Prof Gruenfeld adds, such as a student recognising they are not very authoritative and using acting training to bring out more authoritative traits.

Students are often concerned that acting means a lack of authenticity, but Ed Freeman, who teaches “Leadership and theatre: Ethics, innovation and creativity” at Darden School of Business, University of Virginia, says this view is incorrect. “It is about emotional intelligence. A lot of people think of acting as big emotions, but that is just generally bad acting. We have got to be authentic.”

Being imaginative can bring out the skills that businesses seek, he says. “Every chief executive I know wants organic growth but very few people are willing to turn loose their people in terms of their creative sides.”

. . .

Many core drama skills are based on body language. “A lot of actors will say you use your body language to help transform your psychology,” says Prof Gruenfeld. The basics start with experimenting with different ways of holding the body and vocal exercises. Lessons then move on to how to use physical signals to show power or deference.

“There is always an objective sense of who has power in an organisation,” she says. “But ... if you really want to understand who has influence, there is a lot more to it. You can look at peers and know that some have a lot more power than others.”

For James Rice at Tuck School of Business at Dartmouth, in New Hampshire, who teaches the “Communicating with presence” course, something as simple as learning to breathe properly can improve communication. Identifying inhibitors in a rehearsal environment can lead to greater success in a real scenario, he adds.

“To relax, to live in the presentation moment, you have to spend some time in self-observation and see what things keep you from doing that.” Actors and leaders need to be persuasive and inspirational, he adds, yet only actors properly study how to achieve that.

According to Mr Church, too much emphasis is placed on outward appearance in business: “People assume that if someone can stand up in front of a room and be convincing, inspiring, engaging, that tells you they are a good leader in other ways, and if they can’t do that they are in some way incompetent.”

Acting skills can help combat this by instilling greater confidence, he adds. “Our role is to get people to be themselves confidently while getting people to listen to them,” says Mr Church. All skills must ultimately be applied to the business world, but it is not about learning to mask behaviours; it is about exploring emotions, empathy, confidence, projection and authenticity.

As Prof Freeman says: “It is really learning to be more effective as a human being.”


Hamlet, King Lear and a real world connection


For business acting courses based on literature, part of the learning depends on identifying with the lead characters.

In Christine Kelly’s course at MIT Sloan, every student has to learn at least 15 lines of a Shakespeare play. The course, usually focusing on Hamlet, allows students to consider the deeper meaning of the words and reflect on Hamlet’s motivation and personality.

The class identifies with Hamlet’s feelings, says Ms Kelly. In turn this helps students empathise and learn that it is possible to handle the stress that comes with leadership.

Ms Kelly compares Shakespeare’s characters with business people today to give students context, such as considering Steve Jobs alongside The Tempest. “We studied Jobs’ life and parallel career as a way of organising our thoughts about it,” she says. “There are lots of ways for students to make the connection to the real world.”

Hari Tsoukas, who teaches “Leadership and the Art of Judgment” at Warwick Business School in the UK, uses various plays as a basis for students’ lessons, including Othello, King Lear and Greek tragedies.

“The whole course is drawn from material based on personality,” he says. This includes looking at traits that erode a leader’s sense of judgment and the conflicting feelings they encounter. “What I want students to appreciate is even someone like Othello can display a weakness in character due to the way he deals with his emotions.”

Acting out the emotions of leaders helps students to appreciate opposing arguments, Prof Tsoukas says, and allows them to empathise with characters around them. “They get a better appreciation of the dramatic qualities of life,” he says. “Life is a stage. It brings out all the complexities of the human being.”

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