Financial Times FT.com

IBM tests new means of tapping loyal web visitors

By Alan Cane in London

Published: January 18 2005 02:00 | Last updated: January 18 2005 02:00

An Israeli scientist claims to have developed a technique enabling website retailers to predict which visitors to their websites are most likely to buy goods and services online.

Amit Fisher, a researcher at IBM's Haifa laboratory, said his method could predict the long-term value of web shoppers to retailers, making it simpler for them, for example, to give valued customers preferential treatment or to target special promotions and marketing campaigns accurately.

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