Financial Times FT.com

Japan may be rigid but it is not inefficient

By David Pilling

Published: April 23 2008 20:25 | Last updated: April 23 2008 20:25

It is the men with red-glowing Darth Vader nightsticks who provoke particular scorn. These are the people, employed by Japanese construction companies, who stand by roadworks or building sites, waving pedestrians and traffic out of harm’s way. So vital is their function that sometimes they are replaced by plastic cut-outs.

Then there are the elevator ladies, with their doll-like mannerisms, who press the lift buttons, the shop assistants who work in pairs, and the hotel attendants with so much time on their hands they physically walk guests to the lavatory or cigar bar.

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