Financial Times FT.com

Put an end to the trauma of the telephone

By Lucy Kellaway

Published: March 9 2008 22:30 | Last updated: March 9 2008 22:30

I punched in a London number and far away in Singapore the phone rang twice.

“This is Bloomberg, the home of customer service, innovation and creativity,” said a recorded voice. “Please stand by and listen to one of our seven global television channels whilst we find you a service genius.”

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